Technical Architect, Salesforce CRM - U.S Remote Opportunity at Gartner

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Technical Architect, Salesforce

Location: Remote, US

Technology: Salesforce

  • Participate in technical planning & requirements gathering phases including Design, code, test, troubleshoot, and document engineering software applications.
  • Design flexible, scalable, and robust architecture for Customer Relationship Management to meet the dynamic needs using Salesforce (Sales/Service Cloud)
  • Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.
  • Provide input into final decisions regarding hardware, network products, system software, and security developing a data strategy and a conceptual data model for an omnichannel experience
  • Must have Critical thinking and problem-solving Risk assessment and issue analysis skills
  • Understand the requirements and provide one or more options for the solution, utilizing Salesforce best practices.
  • Guide technical team to deliver a flexible and scalable solution that meets overall customer business requirements
  • Work with cross functional team actively in solution design and implementation
  • Manage critical customer cases and maintain clear and concise case documentation
  • Perform technical solution reviews and provide recommendations to improve adoption and usage
  • Must-Have Interpersonal Skills, ability to work with multiple stakeholders' partners of different backgrounds and in a multicultural environment
  • Ability to articulate and present different points-of-views on various technologies
  • Excellent verbal and written communication skills - Mentors team members in technology, architecture, and delivery of applications
  • Experience with integration solutions, including SOAP API, REST API, services, and Bulk API
Qualifications Required :
  • Bachelor's or master's degree in Computer Science, Information Technology or related field
  • 8 to 10 years of experience as a team member of successful software project implementations related to Salesforce.
  • At least 6+ Years of Salesforce Configuration and Development experience.
  • At least 3+ years of experience on Salesforce & Force platform as an architect
  • Experience integrating Salesforce with different system using Webservices (REST or SOAP) or middleware.
  • Experience in Lighting web components and strong hands-on experience in developer practices. Ability to work independently and guide junior team members.
  • Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies, systems architecture, and ability to design scalable performance-driven solutions preferred.
  • Strong in Salesforce out of the box configuration this includes Data Model Security and Process Automations.
  • Advanced knowledge of Salesforce data model, custom objects, workflows, and configuration.
  • Should have worked in the Agile Project execution environment.
  • Salesforce Administrator, Developer Certifications nice to have
  • Salesforce/Apttus CPQ is a plus
  • Prior experience with Java or .NET technologies is a plus.
  • Prior experience with a CRM migration project is a plus.
  • Good understanding about the deployment techniques and change management.
  • Strong Team Player, Critical Thinker, Analytical, and strong Problem-solving skills are required
  • Must possess strong communication and interpersonal skills.
  • Perform hands-on solution design, proof-of-concepts and development and testing tasks as required in support of the implementation activities
  • Manage critical customer cases and maintain clear and concise case documentation
  • Perform technical solution reviews and provide recommendations to improve adoption and usage
Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to [email protected] .
Job Requisition ID:40127
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More Information on Gartner
Gartner operates in the Consulting industry. The company is located in Stamford, CT, Arlington, VA, Fort Myers, FL and Irving, TX. Gartner was founded in 1979. It has 17843 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 319 open jobs at Gartner, click here.
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