Technical Account Manager - Senior Engineer at Qualcomm (San Diego, CA)

| San Diego, CA
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Company:
Qualcomm Technologies, Inc.

Job Area:
Engineering Group, Engineering Group > Hardware Applications Engineering

General Summary:
Provides technical expertise of hardware through sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer solutions. Ensures that the product solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific hardware areas. Assists customers with any questions, issues, or troubleshooting regarding hardware tools and products.

Minimum Qualifications:• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field.

Preferred Qualifications:• 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience. • 1+ years of work experience in a role requiring interaction with leadership. • 1+ years of experience working in a large matrixed organization.

Principal Duties and Responsibilities:• Provides timely and accurate answers to common customer inquiries.• Identifies customer problems and works with manager and/or project leads to recommend solutions.• Guides customers through the process of using tools and/or platforms.• Performs root cause analyses on basic customer problems to identify underlying issue.• Communicates essential technical information to be leveraged by sales and marketing teams.• Participates in and represents customer perspectives in design or project reviews and project meetings.• Seeks advanced knowledge of hardware, chip design, end-applications, markets served, and related software products.• Assists in the creation of multiple sections in technical documentation.• Assists in demonstrating Qualcomm products and offerings to customers.

Level of Responsibility:• Working under some supervision.• Making decisions that are moderate in impact; errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.• Using verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. May require basic negotiation and influence, cooperation, tact, and diplomacy, etc.• Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).• Completing tasks with multiple steps that can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.• Exercising creativity to draft original documents, imagery, or work products within established guidelines.• Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.• May be solicited during strategic planning period.

The responsibilities of this role do not include:• Financial accountability (e.g., does not involve budgeting responsibility).

Qualcomm is committed to hiring and supporting individuals with disabilities. Although this role has some expected physical activity, an inability to perform one or more of the listed physical requirements should not deter otherwise qualified applicants from applying. We will work with you throughout the application and onboarding process to provide reasonable accommodations. Examples of expected physical activity include: frequently transporting between offices, buildings, and campuses up to ½ mile; frequently transporting and installing equipment up to 5 lbs; performing tasks at various heights (e.g., standing or sitting); monitoring and utilizing computers and test equipment for more than 6 hours a day; and continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomm's toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

If you would like more information about this role, please contact Qualcomm Careers.
More Information on Qualcomm
Qualcomm operates in the Mobile industry. The company is located in San Diego, CA. Qualcomm was founded in 1985. It has 40619 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 92 open jobs at Qualcomm, click here.
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