Pennymac has the mindset and agility of a startup, with the power and backing of a large public company.
Los Angeles, CA

Systems Engineer - ServiceNow at Pennymac (Los Angeles, CA)

| Los Angeles, CA
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The ServiceNow Systems Engineer works with IT infrastructure, operations, and business stakeholders to identify, document, and implement solutions; including enhancements and customizations to meet usage requirements. Additionally, the position is responsible for maintaining the ServiceNow hosted environments, performing upgrades, testing, migrations, and providing problem research and resolution support as required..
Job Description
  • Administrative, Developer, and Technical support for PennyMac's ServiceNow hosted PaaS environments
  • Work with stakeholders and analysts to understand and recommend solutions to meet business requirements
  • Leverage knowledge and experience of Service Management processes to design and deliver an exceptional user experience
  • Implementation and compliance to PennyMac's IT Service Management (ITSM) program including process and practice discipline
  • Understanding and awareness of system dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
  • Organize and Manage development efforts, including design, testing, migrations, etc.; interfacing with anaylsts, vendors, stakeholders, and management as necessary
  • Perform workflow customization, process automation, report development, dashboard creation, and system configuration
  • Tool capability/functionality extension using modern development tools and techniques including; REST API, JavaScript, Bootstrap, Angular, PowerShell, JSON/XML and other programming technologies as needed to tailor ServiceNow to meet PennyMac requirements
  • Problem and defect investigation, resolution interacting with the ServiceNow users, vendor and related support sites
  • Provide expert-level support and technical mentoring including training and guidance of junior staff and administrators
  • Demonstrates behaviors which are aligned with the organization's desired culture and values
Ideal Candidate will have the following:
Ideally, the candidate will have a minimum of 4 years experience as a ServiceNow developer with an up-to-date ServiceNow Developer Certification. Candidate will have working experience using modern web development skills; including Javascript, Jelly, Bootstrap, Angular, PowerShell, JSON/XML and SQL. A working understanding of agile development. Experience/exposure to the ITIL framework and methodologies.
  • Previous experience as a ServiceNow administrator with expert functional and technical knowledge of the ServiceNow tool
  • 3+ years ServiceNow working experience including administration, engineering, design and implementation
  • 3+ years developer experience using modern web development tools/languages. Some examples include; Javascript, Jelly, Bootstrap, Angular, PowerShell, JSON/XML and SQL
  • Experience in 3 or more implementations of ServiceNow for Incident, Problem, Change, Configuration Management, and Service Catalog
  • Experience in engineering leadership working in a team-oriented, collaborative environment
  • Ability to work on assignments with minimal supervision within the high-performing team
  • Ability to appropriately respond and adapt to changing priorities
  • Position requires project delivery skills and experience working directly with stakeholders, management, business customers, vendors and technical IT teams
  • Experience and understanding of IT infrastructure services that include virtual/cloud environments, vendor service integrations, modern networking/edge/WAN and cloud security systems, desktop/end user support, etc.
  • Excellent written and verbal communications, leadership, presentation, problem solving, and analytical skills
  • Working knowledge of IT Service Management best practices and framework (e.g., ITIL). Familiarity with ITIL V3/V4; certification desired.
  • Strong work ethic and commitment to continuous professional development
Years of Experience:
Bachelor's Degree
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • AWS Cloud ServicesLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • TableauAnalytics
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • GitLabManagement
    • SalesforceCRM

What are Pennymac Perks + Benefits

Pennymac Benefits Overview

Pennymac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Pennymac

What are some social events your company does?

Our Tech team has great events, including casino & trivia nights, virtual happy hours, gaming - we’ve even sponsored a video game tournament against our industry competitors! We’re nationally disbursed, but regardless of where people live, we’re all part of one interactive, linked community, and it’s easy to find others who share your interests.


Senior Developer, Production

How do you collaborate with other teams in the company?

The culture at Pennymac has cultivated a great sense of teamwork in which we all succeed, fail, and learn together. We collaborate in many ways - from video calls to morning coffee hours, ad hoc huddles, email, chat, and sometimes while playing ping pong or pool in the cafeteria. Everyone is encouraged to work together to accomplish a common goal.


Vice President, IT Program Management

How has your career grown since starting at the company?

My time at Pennymac has rocketed my career as a software dev. In two years I went from having no professional coding background to managing three applications in production, managing two direct staff and contributing to open-source libraries. My time has given me the experience and skills to successfully create new tech products that make money.


Assistant Vice President, Application Development

How do your team's ideas influence the company's direction?

As a company, we're one very cohesive, supportive team with various areas of expertise. It's like a potluck - everyone brings something different, but it all comes together perfectly. Company management believes in us, trusts us, and invests in us. That provides the opportunity to build positive outcomes for our business and our customers.


Managing Director, Technology Infrastructure

What are some things you learned at the company?

Our team constantly works to better itself by delivering software on time without shortcuts or compromising quality. At Pennymac, I have the opportunity to own many critical day-to-day database operations. I've had the flexibility to be innovative, which has allowed me to grow as a developer.


Senior Developer, Database

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