Systems Engineer III - SDV Systems
JOB SCOPE
The Switched Digital Video (SDV) Engineer is responsible to support advanced engineering responsibilities for the SDV platform in Charter.
DUTIES AND RESPONSIBILITIES
- Responsible for engineering activities that maintain and enhance the company's telecommunications and signal processing hardware, software, and electrical systems.
- Test, evaluate, configure, and deploy Switched Digital Video back offices and edge QAMs, including Access Networks, CMTS systems and IPv4 and IPv6 core network.
- Must have in-depth knowledge of SDV/VOD QAM sharing in a CCAP environment.
- Own, drive and lead troubleshooting efforts to mitigate and resolve customer impacting events - engage cross functionally as needed
- Technical lead for project deployments impacting assigned regions - manage Jira tasks, MOP development, scheduled maintenance requests, and technical lead for deployments
- Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
- Works closely with Headend operations staff on system design and configuration.
- Performs complex configuration and support of video equipment requiring senior level technical expertise (e.g. VOD streamers, back offices, storage, CDN, CMS, edge QAM)
- Provide Systems Administration & Troubleshooting of Unix and Linux operating systems.
- Coordinate maintenance activities and ensure accurate deployment with least customer impact
- Works with Engineering to design, develop, build, test, and deploy systems including audio, video, and other multimedia solutions
- Analyze and evaluate new or improved technical solutions (HW/SW)
- Identify, resolve, and escalate operational and design issues as required
- Perform detailed data analysis and recommend solutions to drive system efficiencies
- Perform detailed problem diagnosis, track, and update problems within trouble ticketing system
- Develop methods of procedures, processes, and plans required to meet operational metrics
BASIC / MINIMUM QUALIFICATIONS
- Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
- Minimum of five (5) years of engineering work experience
- Minimum three (3) years of Systems Administration experience.
- Minimum three (3) years of experience working with advanced video technologies
- Minimum three (3) years of experience providing video operations support and provisioning
ADDITIONAL JOB QUALIFICATIONS
- Experience writing technical documents to support design & deployments, ie. MOP, Wire plans, etc....
- Hands on experience managing deployment life cycle
- Solid experience working with Unix and Linux operating systems.
- Advanced Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systems
- Experience with Amazon Web Services (AWS) or other cloud hosting providers such as OpenStack
- Hand-on experience installing, configuring and monitoring relational databases (MySQL, MongoDB, Cassandra)
- Knowledge and experience with scripting; Shell, PERL, etc.
- Working experience providing 'on call' support on a rotating basis to resolve system/application issues after normal business hours
PREFERRED QUALIFICATIONS
- Cable / Telecommunication industry experience
- Industry and vendor specific certifications and training (SCTE DVEP, IPEP, Cisco CCENT)
ISY350-VIDEO 295490 295490BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $76,800.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.