Spectrum
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Systems Engineer II - Cloud Datacenter Monitoring

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JOB SCOPE

  • Using Netscout tools, design and develop reports for, IP network traffic and traversing services.
  • Work with internal customers to troubleshoot and resolve complex interworking problems, data feed issues and user reported product issues.
  • Identify and execute strategic customer focused operational projects by coordinating changes to the configuration, SW/HW upgrades and any Netscout product related matters.
  • Provide documented in-depth technical solutions and training for customer and other engineers as required
  • Must have in-depth knowledge with of Netscout products, network management, and customer support in the field.
  • Demonstrated ability to identify and resolve complex network problems.
  • Python scripting experience preferred.
  • Good understanding of networking concepts (CCNA/CCNP certification a plus).
  • Linux certification a plus.
  • Good understanding of virtual environments (VMWare, etc...)
  • Effective communication skills with ability to clearly explain ideas and influence decisions
  • Skilled at technical documentation of SOPs/MOPs, walk thru guides, graphs/charts, Powerpoints, Lucid/Visio drawings
  • Familiarity with DCIM products, ie. Nlyte, for inventory control/forecasting
  • Adept with PCAP analysis ie. Wireshark, Extrahop, Netscout, ability to view sessions, transactions, diagnose issues
  • Understands principles of Change Management and risk mitigation to Production environments

DUTIES AND RESPONSIBILITIES

  • Responsibilities include triage network/service outages, troubleshooting, root cause analysis
  • Analyze release notes for upcoming code releases and report any issues found with the logic and/or MOPs.
  • Manage and execute development enhancements for Netscout reporting
  • Work with SQL developers to improve current reporting and find potential for new reports.
  • Have Python scripting experience to provide requirements and develop solutions for feature requests/customization
  • Collaborate with many groups, including IT, Advanced Engineering, Core Backbone Operations, Datacenter & Cloud Operations and Business Analysts.
  • Perform other duties as requested by manager.

BASIC / MINIMUM QUALIFICATIONS

  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
  • Minimum three (3) years of network/systems engineering work experience.
  • Minimum two (2) years of experience in the ISP or Telcom industry.
  • Minimum of two (2) years of experience with PCAP analysis.


ADDITIONAL JOB QUALIFICATIONS

  • Must have in-depth knowledge of Netscout products, network management, and customer support in the field.
  • Demonstrated ability to identify and resolve complex network problems.
  • Python scripting experience preferred.
  • Good understanding of networking concepts (CCNA/CCNP certification a plus).
  • Linux certification a plus.
  • Good understanding of virtual environments (VMWare, etc...)

ISY340-APO 297089 297089BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $73,100.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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