Responsibilities

• Performs server configuration, implementation, maintenance and support in line with IT security and audit policies
• Responsible for the integrity, resilience and security of assigned systems
• Works closely with IT managers to plan, develop, design and strategize an architecture which will benefit the organization as a whole.
• Assist in developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures.
• Helps superiors with trouble-shooting of system, network and voice hardware and software problems
• May assist in management and monitoring of Cisco Unified Communications Solutions; Voice Over IP, Call Manger, Voicemail, and Call Center
• Assists with assessing new technologies which may be appropriate to the mission of the company
• Helps and supports analysts with process and procedures within the IT department.
• Provides support for more technically complex issues and problems when escalated from Helpdesk
• Responsible for configuring, documenting, implementing and troubleshooting the following software products: Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products
• Responsible for providing after hours support and on-site emergency response as needed
• Trouble-shooting server hardware operating systems and enterprise applications
• Administration and maintenance of server operating, messaging infrastructure and storage area network
• Directly works with superiors in the design and project management of network concepts, structure and connectivity, as directed
• Assists with daily backup of server data files, media, and offsite storage administration
• Fosters a positive team environment and assists superiors with the direction of team dynamics
• Ensures confidentiality of internal and external data
• Performs ad-hoc projects as needed
• Some travel as needed
• Other duties as assigned

Professional Skills

• Verbal Communication - Proficient
• Written Communication - Proficient
• Teamwork - Expert
• Relationships - Proficient
• Organizational Awareness - Proficient
• Learning Agility - Proficient
• Analysis - Expert
• Problem Solving - Expert
• Process Orientation - Advanced
• Prioritization - Expert
• Organizational Awareness - Advanced
• Customer Service - Proficient
• Process Orientation - Proficient
• Negotiation - Proficient

Role Specific Skills

• In-depth, hands-on technical knowledge and experience with server equipment, virtual hosts and servers, SAN/NAS, Backup appliances, and Security software or appliances
• Strong Technical background on IBM PC/AT compatible type of hardware and peripherals
• Superior knowledge of Active Directory, Group Policy, SMTP protocol, DHCP, TCP/IP, WINS, and DNS
• Strong emphasis on documentation creation, curation and management as directed
• Able to handle multiple projects and tasks simultaneously
• Work closely with superiors and follow directives thoroughly

Qualifications
Minimum Qualifications

• Bachelor's degree in computer related field or equivalent experience
• Microsoft Certification or equivalent experience
• 4+ years of Information Technology experience supporting complex computer/system environments; or an equivalent combination of training and experience
• 3-5 years on a helpdesk
• 3-5 years' experience with
  • Ethernet network environment and peripherals
  • Cisco Unified Communications Solutions; Voice Over IP
  • HP, IBM or Dell servers
  • VMWare or Hyper-V
  • Windows Server 2008 R2 to Windows Server 2016
  • Exchange 2010 to Exchange 2016 or Office 365
  • providing customer service support network monitoring tools
• Experience with disaster recovery and planning concepts

Other Relevant Qualifications
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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