Job DescriptionJob ID:22002637

POSITION SUMMARY

The System Engineer II - IT Services is responsible for the administration, support, and enhancement of multiple enterprise platform applications.

MAJOR PROBLEMS / CHALLENGES

• Gathering problem examples from which to work from
• Working in a fast-paced dynamic environment
• Interrupts to projects to address ad-hoc requests and urgent production technical issues

QUALIFICATIONS

• Technical Degree (Electrical Engineering, Network Engineering or Computer Science)
• 2+ years of UCaaS in a service provider environment
• Strong communication and technical skills, preferably within the UCaaS industry
• Strong understanding of telephony IP protocols (SIP, RTP, TFTP, LDAP, DHCP)
• Working knowledge of IP protocols and IP networking
• Working knowledge of trace applications (e.g. Wireshark)
• Working knowledge of Linux operating systems
• Experience working in a VMWare environment (ESXi, VCenter etc.)
• Experience working in a Dev Ops environment and using Azure Dev Ops
• Experience working with automation and orchestration technologies, such as SALT Stack or Cloud-Init is considered an asset
• Bash or Python scripting experience is considered an asset
• Experience with Mitel products is considered an asset
• Any minet protocol experience is considered an asset

REQUIRED PHYSICAL DEMANDS

• Ability to work under pressure with tight deadlines and minimal supervision

REQUIRED TRAVEL

• Minimal, perhaps once per year.

MANAGERIAL / SUPERVISORY RESPONSIBILITY

• None

DECISION MAKING AUTHORITY (Span and extent of authority associated with this position)

• Degree of autonomy in terms of troubleshooting
• No financial/managerial decisions necessary

CAREER DEVELOPMENT

• Sr System Engineer
• Technical Manager

SIGNIFICANT OTHER FACTORS

• Combination of technical and business aptitude

Job RequirementsMinimum Requirements: College degree in a Technical or a related field and 2-4 years professional level experience; or 6 years professional level related Technical experience; or an equivalent combination of education and professional level related Technical experience required.

EEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.