Veeva
Veeva's cloud software enables the life sciences industry to bring new therapies to market faster.
East Bay

Sustaining Data Ops Engineer at Veeva

| East Bay
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Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or in our Pleasanton office - it’s up to you.

Veeva is looking for Sustaining Data Ops Engineers to support Veeva Nitro, our cloud-based Analytic solutions for the Life Sciences industry. As a Sustaining Data Ops Engineer, you will be charged with working with operational data environments, identifying, troubleshooting, and fixing critical product issues. You’ll also help build tools and utilities for automating and monitoring our Veeva Nitro products.
 
Veeva Nitro analytic solutions utilize multiple data pipelines, streaming, and ETL technologies to model data applications, and integrate reporting interfaces. If you are a “Data Person”, like troubleshooting and solving problems, have strong relational + Big Data skills, would like to expand your experience in analytic techniques and tools, you’ll love this gig – and we’d love to talk with you. 

What You'll Do

  • Troubleshoot critical customer reported analytic issues in the Veeva Nitro products
  • Learn everything about the Veeva Nitro modules and use that knowledge to ensure our customers are successful
  • Develop reports + dashboards using Apache Superset, Tableau, or similar tools
  • Build tools to help with identifying, fixing, and troubleshooting product issues
  • Collaborate with the Development, Support, Product, and QA teams to diagnose and resolve complex customer issues
  • Identify problems that may impact multiple customers

Requirements

  • Bachelors Degree in Computer Science, Engineering, or related subject
  • 2+ Experience in Data-Oriented Software Support or Sustaining role, demonstrating strong SQL expertise, familiarity with Data Warehousing techniques
  • Experience scripting data flow, transformation, and acquisition via Python / Bash scripts, with familiarity in Python data management libraries (Pandas, CSV, JSON, Parquet)
  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations
  • Ability to technically collaborate with product engineers and customer support teams while troubleshooting customer escalations

Nice to Have

  • Experience with MPP databases (Redshift, Teradata, Greenplum, Vertica), optimization, and data modeling techniques
  • Experience with Big Data environments (Hive, Presto, Glue, Arrow)
  • Experience on AWS or similar cloud environments (Boto3)
  • Experience with Kibana

Perks & Benefits

  • Flexible PTO
  • Healthy, free, provided lunches and snacks every day
  • Allocations for continuous learning & development
  • Onsite gym with free fitness classes offered daily

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • boto3Libraries
    • PandasLibraries
    • ASP.NETFrameworks
    • FlaskFrameworks
    • AWS LambdaFrameworks
    • JenkinsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • AWS RedshiftDatabases
    • AWS AuroraDatabases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
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What are Veeva Perks + Benefits

Culture
Volunteer in local community
Crossix participates in local volunteer activities, including bi-weekly lunches with the AHRC, delivering meals with Meals on Wheels, working with Montefiore Medical Center, etc.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Crossix has an incredibly active Culture Club where members come up with creative events and programs from our summer outing to themed happy hours and volunteer opportunities throughout the year.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available

An Insider's view of Veeva

What are some social events your company does?

Crossix encourages team and company-wide events, so we have activities like happy hours, Escape the Room outings, pizza making as well as field day and community service events.

Sean Bell

Analytics Services Manager

What's the biggest problem your team is solving?

My team is starting to do a lot more work in retail pharmacy, so we need to think about how the goals of retail pharmacy clients differ from pharma clients and how to tailor analyses to provide insights that meet these goals

Kate

Analytics Services Senior Manager

How does the company support your career growth?

From your immediate manager and up, there’s a culture of support that manifests in regular check-ins, growth plans geared towards giving you the kinds of work you’re interested in, and plenty of feedback in both directions.

Hart

Channel Partner Manager

How do you empower your team to be more creative?

Innovation is in our company DNA and everyone on the team is always encouraged to bring new and unique ideas to the table. Our Culture Club also organizes creative initiatives that make our working environment more collaborative and fun.

Asaf

CEO

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