Litify
Litify is the all-in-one platform and business approach that revolutionizes the way legal services are delivered.
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Support Engineer (Salesforce) at Litify (Remote)

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Litify is built on the best-in-class Salesforce Platform and we’re seeking to bring a Salesforce Support Engineer to be an integral part of our growing Customer Success team. 

You are someone who has both extensive experience in customer facing roles and is not afraid to get hands on; debugging complex issues in the Litify software, built on top of the Salesforce Platform. As our company and team grows, so do new opportunities! This candidate will be a technical leader in the Customer Success organization who will function as a primary conduit between Customer Success and Engineering. 


In this role, you will:

  • Help our customers solve complex Salesforce Questions/Problems
  • Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs.
  • Work closely with our QA, Product, and Engineering teams to identify bugs by capturing quality escalations with debugging information and reproduction steps.
  • Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations (Process Builder/Workflow Rules/etc.)
  • Create and manage escalations in multiple ticketing systems

To be successful in this role, you have (required):

  • 2-5 years of technical customer facing experience (preferably in the SaaS space)
  • Experience working with any ticketing system (preferably Jira, Service Cloud and/or Zendesk)
  • Excellent judgment, analytical thinking, and problem-solving skills
  • Excellent time management and organizational skills
  • Strong cross-functional collaboration skills, relationship building skills and ability to achieve results
  • Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
  • Understanding of Salesforce technology; Salesforce certifications such as ADM-201 and/or have previous experience working in Salesforce.

Nice-to-have:

  • A bachelor’s degree from an accredited university is a plus
  • Foundational understanding of relational databases
  • Familiarity with APIs and how they work ( POST  / PATCH / PUT / GET )
  • Experience with advanced Salesforce tools (Dev Console / Data Loader / Workbench)
  • Experience with Web Debugging tools ( Postman / Browser Dev Console / Telerik )
  • Understanding of web technologies ( HTML, CSS, and JS )
  • Familiarity with SSO Technology (SAML / Oauth)
  • Previous experience working on a SaaS platform / company
  • Experience converting processes/fixes into neatly organized content

Why Litify?

Litify is led by an experienced executive team, including one of the world’s most influential and successful lawyers, well-known VC’s, and software visionaries. Litify will transform law firms into high performing businesses and will radically improve how legal services are delivered - connecting the firm and the client with newer more efficient apps. Litify will use artificial intelligence to predict the outcome of legal matters, changing the economy of law. Litify.com will become a household consumer name for getting legal assistance and make legal advice dramatically more accessible to the people.

Litify is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SalesforceLanguages
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • FigmaDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • MarketoLead Gen

What are Litify Perks + Benefits

Litify Benefits Overview

Litify boasts a number of perks -- from our flexible work schedules and time off policy to our generous Employee Referral Program, we strive to make sure all of our team members feel supported and appreciated.

Culture
Volunteer in local community
As a proud member of Pledge 1%, Litify donates one percent of our time, money, and resources to charitable causes every year through our charitable arm, Litify.org.
Friends outside of work
Open door policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Litify offers birth giving parents 12 weeks of fully paid, benefit in-tact leave and non-birth giving parents 8 weeks of fully paid benefit in-tact leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen

An Insider's view of Litify

How does your team reward individual success?

We love celebrating our team – after all, without them, there would be no Litify! We reward individual success a few different but impactful ways: annually at our company offsite, quarterly during our All Hands, and daily through our Slack shout outs channel, where tacos have become a precious currency to give and receive.

Katherine

Director, Talent Acquisition

What kinds of technical challenges do you and your team face?

Designing a highly customizable yet streamlined platform. Our products must be flexible for our wide customer base, but also standardized to be fully integrated into one platform. We are constantly challenged to strike the right balance so our customers have an intuitive tool for their unique processes.

Sarah

Director, UX & Emerging Product Solutions

How does the company support your career growth?

At Litify, if there is a will, there is path-way to do whatever you want. In the three years I’ve been with Litify, I have worked as a Support Manager, QA Analyst, and QA Manager, and been given the reins to work on pretty much any project/activity I can think of. Career growth at Litify looks like what you want it to look like.

Dan

QA Manager

How do your team's ideas influence the company's direction?

When the Marketing team comes up with new messaging or visual elements to represent who Litify is, our ideas are directly impacting what others think about our company & whether they choose to work with us. The ideas we have as a team shape the identity of the company as it evolves over time - and that is a really powerful thing.

Cassie

VP, Marketing

What makes someone successful on your team?

It comes down to preparation & the time + effort an individual is willing to spend to ensure they present themselves & Litify in the best possible light, from external demos to presentations. My most influential mentor shared a quote with me that I pass on to the team - Give me 6 hours to chop down a tree & I will spend the 1st 4 sharpening the axe

Blake

Director, Solution Engineering

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