Support Engineer - Digital Experience (DX)
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
Support Engineers on our Digital Experience (DX) Insights team will have a significant impact by identifying trends in support issues, and building administrative tooling to significantly reduce the time required to effectively support the platform. You will resolve issues ranging from relocation support, to data synchronization and performance.
Job Responsibilities:
- Work on operations and maintenance-driven coding projects
- Build systems to audit and measure reliability of services
- Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
- Maintain service level agreements, and build systems to support it
- Manage the health of a number of distributed specialized server fleets and the software stacks that run on them
- Execute regular maintenance activities for services including outage handling, ticket resolution and root cause fixes
Qualifications:
- Bachelor's degree in a hard science or Information Systems
- Solid understanding of the UNIX/Linux operating system
- Demonstrated software development/technical operations experience
- Experience in a Unix/Linux platform
- A high degree of organization and very detail-oriented
- Excellent leadership, verbal, and written communication skills
Preferred Qualifications:
- Proven ability to troubleshoot and identify the root cause of issues
- Demonstrated skill and passion for operational excellence
- Experience in a 24/7 production environment is a plus
- Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
- Proven ability to understand large systems, drilling down to code level