Staff Software Site Reliability Engineer
Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London.
*Banking services provided by MVB Bank, Inc., Member FDIC
Reporting to the Senior Manager of Engineering. The SiteOps Engineering team ensures reliability for the Credit Karma ecosystem, both Native and Web. The team combines excellent incident and problem management to facilitate troubleshooting and continuous improvement. The team also develops automation and AI capabilities to ensure minimum toil across the engineering organization. As a Staff SRE, you will be the technical leader for SiteOps and help evolve our technology through automation and reliable architecture as well help increase velocity by collaborating across engineering to facilitate adoption.
What you’ll do:
- Identify reliability issues in our stack and work to create a highly scalable and self recovering ecosystem
- Create AI-based automation to reduce impact and time to resolve incidents, creating operational intelligence designed to reduce toil and process-based work.
- Lead the SiteOps team in understanding best practices, new technologies and trends in DevOps
- You will help provide insights on trends on issues affecting reliability
- You will be a partner in cross functional projects to provide scalable solutions.
- Work within a large distributed system based on Kubernetes and Google Cloud services.
- Maintain an automation-centric vision and incorporate SRE methodologies to increase reliability and decrease toil.
- Participate in technical design and architecture decisions and contribute to technical troubleshooting in several parts of the system.
What’s great about the role:
- You will contribute to an extremely engineering-focused organization.
- Your contributions will have a noticeable impact on Credit Karma's members and your fellow Karmanauts (that's what we call ourselves).
- You will be involved in organizational efforts of continuous improvement to increase and ensure the reliability of Credit Karma.
- You will get broad exposure to our full stack, consisting of forward-looking technologies such as Docker, Kubernetes, Terraform, Google Cloud Platform, New Relic, Telegraf, Splunk, etc.
- You will grow and have fun doing it – it's part of our culture.
Minimum Basic Requirement:
- 10+ years of experience in a web-centric Linux production environment in a NOC or DevOps in a continuous release environment.
- Ability to grow a technical staff to level up the team.
- Ability to promote troubleshooting through a collaborative approach.
- Experience working with engineering leadership to create operational improvements.
- Experience running crucial incidents from a technical leadership position.
- Experience with Computer Engineering with a focus on Infrastructure, Platform, and Application (Cloud, Containerization, Container orchestration, Network, Application Reliability, Database Architecture) and an understanding of full stack and SDLC.
- Professional experience with Python, Go, or similar programming languages.
- Professional experience running and monitoring applications at scale, using metrics and tracing tools like Prometheus, Influx, Grafana, New Relic, Data Dog, Stackdriver, Zipkin.
- Familiarity with SRE methodologies; passionate about solving operational challenges by using automation and software.
Preferred Qualifications:
- Calm and thoughtful approach to leadership
- Can construct concise insights from data to promote measurable improvements.
- Advanced experience with container orchestration systems like Kubernetes, Mesos
- Experience working in a Public Cloud, e.g. Google Cloud Platform, AWS, Azure,
- Software Service development with additional languages (eg. Scala, Typescript, JS, Java, or C++).
Equal Employment Opportunity:
Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.
Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
COVID-19 update (US Jobs Only):
Credit Karma believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. We also believe that in order to work toward our mission of helping people make financial progress, people first and foremost need their health. All employees are required to be fully vaccinated against COVID-19 prior to their start date unless otherwise approved for an exception as may be required by law.
Privacy Policies:
Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:
- GDPR Privacy Policy
- California Consumer Privacy Act (CCPA)