Position Summary...
What you'll do...
Staff Engineer Lead- Customer Care Chat

We're looking for an innovative Engineering Lead for the Customer Care Chat team within the Customer Technology Pillar of Walmart. Over the past couple of years we've developed an automation platform that supports several Walmart brands including Walmart.com itself. We reach customers across web and have several new channels in development. We are laser-focused on increasing the functional efficacy of our bots and expanding our reach, to get customers the help they need as quickly and easily as possible.
You'll sweep us off our feet...

• Believe in high expectations and developer autonomy
• Have an owner's mindset and operational expertise at scale
• Contribute to a continuous learning environment
• Make data-driven decisions where possible and demonstrate strong judgement
• Have respect and empathy for team members
• Debate ideas with rigor, humility, and a desire to understand

You'll make an impact by...

• Reaching customers across web and have several new channels in development.
• Increasing the functional efficacy of our bots and expanding our reach, to get customers the help they need as quickly and easily as possible.

What you'll do...

• Leads and participates in medium- to large-scale, complex, cross-functional projects by reviewing project requirements; translating requirements into technical solutions; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; troubleshooting open issues and bug-fixes; enhancing design to prevent re-occurrences of defects; ensuring on-time delivery and hand-offs; interacting with project manager to provide input on project plan; and providing leadership to the project team.
• Leads the work of other small groups of six to ten engineers, including offshore associates, for assigned Engineering projects by providing pertinent documents, direction, and examples; identifying short- and long- term solutions and timeline; reviewing and approving proposed solutions; implementing new architectural patterns; and performing design and code reviews of changes.
• Troubleshoots business and production issues by reviewing and analyzing information (for example, issue, impact, criticality, possible root cause); engaging support teams to assist in the resolution of issues; formulating an action plan; directing actions as designated in the plan; interpreting the results to determine further action; performs root cause analysis to prevent future occurrence of issues; and completing online documentation.
• Supports business objectives by collaborating with business partners to identify opportunities; addressing high-priority initiatives (for example, business strategy, technical feasibility, implementation alternatives); identifying short- and long-term solutions; and leading cross-functional partnership.
• Leads the discovery phase of medium to large projects to come up with high level design by partnering with the product management, Web Operations, project management, business and user experience teams; obtaining cross-function approvals; driving proof-of-concept; and implementing prototypes to validate ideas.
• Develops Innovation strategies, processes, and best practices by leading internal technical teams; partnering with cross-functional teams across the business; developing assessments of key opportunities; documenting project scopes; developing long-range plans and project timelines; communicating with and influencing decision-makers and executives within the organization; and resolving technology differences across teams through informed discussions.

What you'll bring...

• Strong Architecture experience: 60% Architecture 40% Coding
• Strong experience in .NET, F# or other functional programming experience
• Demonstrating expertise in Distributed Systems
• Strong experience in Event-Sourcing/CQRS
• Have an owner's mindset and operational expertise at scale

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process. An enticing peek into some of the differentiating benefits, perks, and opportunities of working at Walmart.
Benefits & Perks
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Who We Are
What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.
About Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That's what we do at Walmart Global Tech. We're a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world's largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.
We're virtual
Working virtually this year has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. Today, we are reimagining the tech workplace of the future by making a permanent transition to virtual work for most of our team. Of course, being together in person is an important part of our culture and shared success. We'll collaborate in person at a regular cadence and with purpose.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor of Science and 6 years' experience in software engineering OR Master of Science and 3 years' experience in software engineering.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science or related field and 3 years' experience in software engineering
Primary Location...
121 River St, Hoboken, NJ 07030-5989, United States of America