Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Staff Site Reliability Engineer

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Our Opportunity:

Chewy is looking to hire Senior Site Reliability Engineers in Boston, MA. Site Reliability Engineers are a cross between system and software engineers who are responsible for all operational aspects of Chewy’s e-commerce platform. The team is responsible for designing, building, monitoring, and maintaining the infrastructure of our internet-facing and internal services. We're looking for engineers who want to be a part of developing infrastructure software, maintaining it, and scaling Chewy’s technology stack. Come help us build a bigger and better Chewy as a Site Reliability Engineer. You will be part of a small family within Chewy that has a huge impact on our incredible growth. Ideal candidates will possess the ability to discuss complex technical concepts with a diverse audience across all areas of the organization. They will remain calm under pressure and always strive to add structure to high-pressure, fast paced tasks or projects.


What You’ll Do:

  • Focus on service stability and reliability by working with application owners design reliable and resilient infrastructure
  • Complete understanding of operational tools and concepts, such as alerting, monitoring, logging and health checks
  • Perform capacity planning and production readiness assessment
  • Collaborate with product teams on architecture design and recommend improvements based on best practices in reliability
  • Define requirements for other operational teams (release engineering, automation, etc.) during application development phase
  • Be a technology and DevOps evangelist for the rest of the company
  • Partner with Release Engineering and Platform Engineering to continuously improve our infrastructure and platform based on internal application needs
  • Participate in on-call rotation for Staff Level support escalations

What You’ll Need:

  • At least 7 years of experience working in an SRE role or similar Infrastructure/Devops discipline
  • Hands on experience with orchestration and system configuration tools such as Ansible, Puppet, Chef, Terraform [preferred], etc.
  • Minimum 7+ years of experience in building applications in public cloud platforms like AWS (preferred), GCP or Azure
  • Expert in architecting, building and maintaining highly available applications including redundancy, fail over, scalability, monitoring and performance
  • Highly skilled in identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues including recommended solutions
  • Proven understanding of web services, databases and relating infrastructure/architecture
  • Experience working with open source community (troubleshooting, patch submission, etc.)
  • Demonstrated 5+ years of Linux System Administration
  • Experience with CI tools such as Bamboo, Jenkins, CircleCI
  • Ability to mentor junior level resources in technical areas
  • Previous experience working within controls such as SOX, PCI, etc
  • Bachelor’s Degree (MIS or CS preferred) or equivalent work experience 
  • Position may require travel

Bonus:

  • AWS Certified Solutions Architect
  • Advanced Terraform knowledge and orchestration using Jenkins
  • Datadog Integration expertise for container

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

It all starts with taking care of our Team Members.

At Chewy, we recognize the importance of providing meaningful and impactful work. That’s why we are constantly innovating, pushing the limits to delight our customers and colleagues, and providing endless ways for our Team Members to build, grow and develop.

We also understand that wellbeing is different for everyone and offer a wide variety of traditional and unique benefits. Here’s a sampling of what we offer:
• Competitive wages and retirement benefits such as 401k and Long-Term Incentives (LTI)
• Chewy University (Chewy U) for learning, growth, and development resources
• 20% Team Member discount on Chewy.com
• Unlimited PTO (for Exempt, Full-Time, salaried employees)
• Pet-friendly Chewy Corporate hubs in Boston, MA; Bellevue, WA; and Plantation, FL
• Maternity/Paternity and family bonding leave covered at 100%
• Paw-ternity Leave (yes–that means time off when you adopt a new pet)
• DEI-focused Team Member Resource Groups (TMRGs)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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