Staff L3 Support Engineer

+ 1 more | Remote
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Joining Collibra’s L3 team:
  • You will identify code defects in Collibra’s software platform based on your investigation of customer-reported problems.
  • The L3 Engineering team responds to customer issues, identifies the root cause and applies workarounds for them. Reporting to the L3 Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.
  • As an engineer you will focus on the edge cases, the “what if”. We need your knowledge to find the root cause and we need your experience and skill-set to resolve it.
L3 Engineers at Collibra are responsible for:
  • Analyzing complex customer issues to determine the root cause.
  • Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
  • Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.
You Have:
  • 5+ years of experience in working with networking in a cloud environment.
    • Lower and Higher layer protocol knowledge (TCP/HTTP/TLS) and hands-on experience with tools like traceroute, tcpdump, wireshark, and curl.
    • Experienced with certificate Management (x509), you are able to pinpoint certificate-related issues by leveraging openssl.
    • IP routing (layer 3), Cloud VPC and NAT gateways on AWS and GCP, VPN and tunneling technologies like IPSec.
  • 3+ years of experience as a programmer, ideally using JAVA, JDBC and good understanding of databases.
  • 3+ years of experience working in a Linux environment, OS administration, containerization and hands on skills in scripting with bash, AWK or sed.
  • Experience maintaining software running in production/SAAS software management.
You Are:
  • An investigator, excited by the challenge of looking for bugs and resolving them.
  • Focused on quality and knowledge of how and especially what to test in order to execute change with confidence.
  • Motivated by the challenge of scaling a growing company.
  • Collaborative - we work cross functionally with many other teams and we often need to help project teams instrument and improve their observability.
Measuring Success:
  • Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
  • Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
  • Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.
Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HibernateLibraries
    • SparkLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • Callidus CRM
    • PS Enterprise CRM
    • Oracle EloquaLead Gen
    • EngagioLead Gen

An Insider's view of Collibra

How would you describe the company’s work-life balance?

There are several things in our employee benefits that I need such as remote work and flexible schedule. I'll go to the gym in the morning, then I’ll start late. Sometimes I work late, sometimes I work on Saturday, but then on Monday, I won’t work. I can maintain that flexibility as long as I deliver my work.

Laura

Sales Engineering Manager

How do you collaborate with other teams in the company?

Our customers need a product that delivers a lot of capability, and their needs demand constant product development. I love that we invest to make it happen. I’ve established structures within the sales team that help streamline the process for all sides of the relationship. I just try to be very efficient with my time and my colleagues’ time.

Teba

Sales Engineer

How has your career grown since starting at the company?

I feel like my sense of ownership and initiative have been well-rewarded with new projects that have allowed me to build upon my skillset. I want to learn, and I feel like it’s known and supported by my management.

Haydee

Software Engineer

How do you empower your team to be more creative?

The culture has typically been open. It has certainly been kind. I think that those are the two big ones for me, which is just information sharing and openness in a way that's positive. If we have something that we can course correct on, share it, but do it in a way that’s positive or proactive.

Ryan

Area Vice President

How does your team reward individual success?

I never thought I’d be teaching a team that’s already been with Collibra for a year. It’s phenomenal. My manager asked me to show my emails and my messaging to the team of 15. There is a lot to learn here, and I had only been here for two months.

Roger

Business Development Representative

What are Collibra Perks + Benefits

Collibra Benefits Overview

Designed to nourish the wellbeing of our teams around the world, Collibra’s Benefit’s program, {Be}Well, provide healthcare, mental health support, generous time off and other wellness policies and resources. Learn more about the pillars behind Collibra’s {Be}Well Program, our global minimums and more at www.Collibra.com/careers.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

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