Joining Collibra’s L3 team:

• You will identify code defects in Collibra’s software platform based on your investigation of customer-reported problems.
• The L3 Engineering team responds to customer issues, identifies the root cause and applies workarounds for them. Reporting to the L3 Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.
• As an engineer you will focus on the edge cases, the “what if”. We need your knowledge to find the root cause and we need your experience and skill-set to resolve it.

L3 Engineers at Collibra are responsible for:

• Analyzing complex customer issues to determine the root cause.
• Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
• Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.

You Have:

• 5+ years of experience in working with networking in a cloud environment.
  • Lower and Higher layer protocol knowledge (TCP/HTTP/TLS) and hands-on experience with tools like traceroute, tcpdump, wireshark, and curl.
  • Experienced with certificate Management (x509), you are able to pinpoint certificate-related issues by leveraging openssl.
  • IP routing (layer 3), Cloud VPC and NAT gateways on AWS and GCP, VPN and tunneling technologies like IPSec.
• 3+ years of experience as a programmer, ideally using JAVA, JDBC and good understanding of databases.
• 3+ years of experience working in a Linux environment, OS administration, containerization and hands on skills in scripting with bash, AWK or sed.
• Experience maintaining software running in production/SAAS software management.
• A Bachelor's degree or equivalent related working experience is required.

You Are:

• An investigator, excited by the challenge of looking for bugs and resolving them.
• Focused on quality and knowledge of how and especially what to test in order to execute change with confidence.
• Motivated by the challenge of scaling a growing company.
• Collaborative - we work cross functionally with many other teams and we often need to help project teams instrument and improve their observability.

Measuring Success:

• Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
• Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
• Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

• {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
• {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
• {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
• {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
• {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
• {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.

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