Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

• Ensure that the CMDB is accurate and in sync with the Asset Repository
• Maintain configuration items associated with ServiceNow’s global IT internal infrastructure, endpoints, services and applications, including Service Mapping (CI Relationships)
• Support activities to identify data quality issues for CIs throughout their lifecycle
• Perform key Business/Technical Analysis and document findings at both high-level strategy and detailed level
• Leverage our Configuration Management plan for the effective management our CMDB
• Update CMDB/AMDB according to submitted ticket requests & CMDB/AMDB policy, process and procedures
• Create reports and dashboards to support governance of KPIs
• Partner with ITOM, ITAM, and ITSM teams on cross-functional activities and touchpoints
• Perform transaction activities to procure, assign, deploy, or recover IT assets (hardware/software) based on requirements.
• Maintain an inventory of IT assets within the appropriate management systems and ensure assets are properly documented (i.e. serial number, asset tag, name, etc.)
• Analyzing data and creating reports 

Qualifications

To be successful in this role you have:

• Exceptional organization, communication and presentation skills to include technical and business concepts
• Experience with ITIL / CMDB and Asset Management implementations
• Utilize effective project management techniques to organize initiatives and to ensure quality
• Background in ServiceNow ITOM, ITSM and ITAM applications or equivalent technologies
• A strong background in system-level thinking and design
• A good history of collaborating effectively across large engineering teams
• Experience working in agile environments
• Good working knowledge of MS Office applications including: Word, Excel, and PowerPoint
• A minimum of 8 years of Information Technology experience is required
• A minimum of 4+ years of experience with CMDB, global infrastructure, and associated technologies is required
• 2 years of Asset Management experience is preferred

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.