Staff Software Engineer

| Boston, MA +80 more | Remote | Hybrid
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About Drift  

Drift is the Conversational Marketing platform that combines chat, email, video, and AI to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to accelerate revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About Digital First

Drift is a Digital First company, which means Remote is the primary experience for all employees. For the majority of our positions, your location is flexible!

We have a Conversation Space (currently Boston, MA, San Francisco, CA, Tampa, FL, and London, UK – with more to come across the globe) Please work with your recruiter and hiring manager to learn more about where Drift is authorized in the U.S. and to determine if you are eligible for employment based on your location.

About the role

The team is working on forming a small mobile team who will own Drift's iOS and Android apps and evolve them from current chat and video use cases. You will be able to steer the success of our mobile apps in our broad culture of autonomy. You have the authority and responsibility to make things happen! Become fluent in a wide range of systems, processes and technologies. Your team will own problems from end-to-end. Create new relationships across the organization in sales, customer success, marketing Uphold our Drift Leadership Principles and be the teammate you want to work with.

You may be a fit for this role if you are:

  • Passionate about mobile development and ready to jump anywhere it takes to solve problems and delight customers
  • If you have experience programming for iOS (Objective-C or Swift) or Android (Java or Kotlin)
  • Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results
  • Enjoy working with a diverse group of people with different expertise to help expand our app's reach
  • Can stitch together many different services and processes together even if you have not worked with them before
  • Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences
  • Uphold quality standards in engineering, security, and design, always searching for new, better ways to get things done
  • Value ego free code reviews

You might work on: 

  • Working closely with our design and product teams to prototype and deliver new mobile messaging experiences
  • Improving our continuous integration infrastructure set up to test our pull requests, deliver nightly builds and run nightly regressions of our automated tests.
  • Improving our monitoring systems and fixing bugs to ensure quality of the Drift Android and iOS mobile apps

 Meet some of our leaders!

Whether you're an intern or a principal, you will get to work on hard problems together. We want you to bring out your unique experience and specialities.

  • Melissa Leffler, VP of Engineering, joined January 2019. Melissa is building one of the best engineering teams in the business to take Drift’s products to the next level.
  • Bernard Kiyanda, Director of Engineering, joined September 2019. Bernard and his team are instrumental in us expanding to our enterprise customers.
  • Ivan Saskor, Director of Engineering, joined October 2020. Ivan and his team are building out solutions to create efficiencies for sales teams to close deals through automation
  • Jeff Orkin, Ph.D., Head of Drift AI Lab. Jeff and his team are responsible for all things AI and building tools using ML and NLP to continuously improve our platform!
  • Mate Rakic, Director of Engineering, joined in June 2018. Starting out as a Tech Lead at Drift, Mate is now leading a team of engineers to innovate the way companies engage prospective buyers and make the process frictionless across the

What you’ll be doing on the team:

Day 1 you will 

  • Use your onboarding time to learn how things work here and to practice writing and shipping software that makes our customers successful
  • Start to dig in and get the basics down about our customers 
  • Learn Drift-specific systems, product information, and review paperwork (we have to get that out of the way). 
  • Meet with your manager to discuss what your first weeks at Drift will look like 

By the end of week 1 you will 

  • Get to know our customer - the engineering team. We work with the rest of engineering daily and dedicate time to understanding their pains and how we can help
  • Have received a first look into Drift engineering systems, culture and product process through various conversations;
    • A Tour of the Drift Observability Stack
    • How Product Works at Drift 
    • Engineering Path of Success/ Path of Failure 
    • Auth & Debugging at Drift 
    • Review of Drift SDLC 
  • Have transitioned from company onboarding to working on your first ship with the rest of the Reliability team 
  • Have your local dev environment set up and made progress (or completed!) your first ship

By the end of month 1 you’ll 

  • Meet with each member of centralized engineering to better understand how we work with the rest of Drift
  • Work with your tech lead to identify and work on a series of small-to-medium projects to help you fully understand our reliability systems
  • Discuss personal and professional goals with your tech lead and develop a plan to achieve those goals
  • Ramp up by engaging in these product processes at Drift:
    • Write your first 1-pager describing a problem to be solved by our team
    • Lead a team discussion to build a plan around the 1-pager’s problem
    • Begin work to solve the problem
    • Once complete, celebrate the win by sharing it in our #shipyard channel

Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Drift

How would you describe the company’s work-life balance?

Drift is a digital first environment, which means employees’ primary work experience is remote and Drifters can collaborate in “Conversation Spaces.” This allows us to focus on outcomes rather than time spent in the office. If we're hitting our goals, you are free to work hours that suit you, wherever suits you. It allows for the ultimate balance.

Kaitlyn

Marketing

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Brit

Director of Learning and Development

How do you make yourself accessible to the rest of the team?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

Executive Chairman, Co-Founder

What does your typical day look like?

While my days vary, it usually consists of connecting with customers to walk through their results and celebrate their wins, digging a bit deeper into what’s going on at their organization, and delivering recommendations on how they can achieve greater results. I also connect with Product to share what our customers are saying to help improve Drift

Chris

Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family, we offer a robust employee benefit plan. On top of comprehensive and affordable health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, snacks, soft drinks, tea, and coffee every day. The Drift book club (order one free book of your choosing per month!) is one of our most popular perks. Free subscription to Headspace is great as well!

Culture
Volunteer in local community
Most recently, groups of Drifters have enjoying helping out the Greater Boston Food Bank - they had fun and found it rewarding!
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Employee awards
Flexible work schedule
Remote work program
We have a hybrid model, where those near our Conversation Spaces might go into the office once or twice a week. Some love being onsite 4 or 5 days a week - it works well for them!
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
At Drift we have eight different Employee Resource Groups for people of similar backgrounds or interests to promote inclusion.
Hiring practices that promote diversity
We have a recruiter devoted to diversity sourcing to help us reach our diversity related hiring goals.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Mental health benefits
We offer all employees a free subscription to the Headspace meditation app, employee-led yoga and meditation breaks, and have an Employee Resource Group that focuses on mental well-being
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
At Manager level and above, equity kicks in.
Performance bonus
Each role currently has an annual performance bonus plan tied to meeting and exceeding various goals.
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Our flexible spending account allows you to designate pre-tax dollars to spend on qualified dependent care expenses such as daycare, after school care, or summer camp.
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have unlimited vacation time, which includes sick days, paid holidays, etc.
Paid volunteer time
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Our flexible spending account allows you to designate pre-tax dollars to spend on commuting expenses.
Company-sponsored outings
Free snacks and drinks
Our Conversation Spaces are all fully stocked with snacks and drinks for the employees who decide to utilize the spaces.
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
We offer a home office stipend to all employees, as well as a $100 credit each month towards internet, office supplies, etc.
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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