Staff Architect - Site Reliability Engineering at American Express

| Phoenix – Mesa – Scottsdale, AZ
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You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

American Express is entering into a technology transformation phase driven by opportunities to modernize legacy platforms and explore modern software to be on the leading edge of payment card industry. If you have the talent and desire to deliver innovative products and services at a rapid pace, with deep hands on experience and strategic thinking, in areas of real time, high available and highly scalable application development, join our Enterprise Architecture (EA) team to help transform the Amex legacy systems to a state of the art distributed and global processing environment. This individual will architect cutting-edge strategies for the payment process using latest computing techniques driving proof of concepts with strong hands-on experience. We expect the individual to be innovative and energetic with strong communications skills to adopt the concepts into production.

EA as an organization aims to set the bar for technology at American Express. The two main drivers of EA's success are its frameworks (common services to be leveraged by engineering teams across the enterprise) and its Major Engagements (high priority, business critical projects which need architectural guidance and support).

What you will be working on:
  • Lead through the full life cycle of DevOps projects: from requirements gathering through white-boarding, infrastructure automation design, tool selection, system design, coding, delivery, support and enhancements.
  • Work as a hands-on member of the Infrastructure team in leading and defining a DevOps roadmap for American Express IT Infrastructure for cloud, infrastructure and application automation.
  • Work directly and collaboratively with engineering teams, architects to deliver infrastructure automation solutions.
  • Responsible for design, implementation and maintenance of cloud-based systems including administration, performance tuning, optimization, scripting and automation.
  • Work as an active participant in an Agile development environment.
  • Work to oversee, design, implement, and manage DevOps capabilities using CI/CD toolsets and automation.
  • Closely collaborate with software engineers to make it easy for them to roll out new code and test new features.
  • Partner closely across engineering and service Operations teams to establish best practice, improve deployment methodology and ensure robust back out/ contingency plans.
  • Drive continuous improvement to reduce MTTR (Mean Time to Recovery) and MTTD (Mean Time to Detection) on production impacts. Proactively address gaps with stability issues across infrastructure environment.
  • Establish application monitoring KPIs to measure performance and identify system bottlenecks/failure points.
  • Partner closely with engineering and service operations teams to enable a robust and quality driven, development and production delivery environment.


  • 8 or more years of strong hands on experience in Java and experience with backend or middle ware processing
  • Extensive experience in designing and implementing large scale platforms with high resiliency, availability, and reliability.
  • Strong experience in applications with high throughput and performance
  • Experience with micro services architectures and service mesh technologies is preferred.
  • Strong written, verbal communications, presentation skills, leadership, problem solving and analytical skills.
  • Proven collaboration skills along with the ability to influence without authority
  • Hands on experience in the following environments is preferred: Java, Envoy, gRPC, ProtoBuf, JSON, CouchBase, Cassandra, Redis, Consul, docker, Kubernates, OpenShift, Elastic Stack,Kafka, Spark, Ansible, Linux
  • Bachelor's Degree in Computer Science, Computer Science Engineering, or related field required; Advanced Degree preferred.


Currently, the Company requires that colleagues, effective March 1, must have received a booster shot against COVID-19 in order to work in or visit any of our US offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 263 open jobs at American Express, click here.
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