Company Summary

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Target Openings

1

Job Description Summary

Travelers is currently looking for new talent to join Infrastructure's Broadcast & Audio / Video Experience team. Your objective is to help bring people together, despite our global workforce farther apart than ever before. You will explore and implement solutions to improve and enhance the human experience of communication in the workplace. This highly collaborative team is responsible for facility AV technologies, including broadcast streaming, video conference rooms, digital signage, and more. Daily activities include: product selection; designing user experiences; product engineering and configuration; designing physical installations; reliability engineering; process automation; and product sustainability.

Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities. This job is a team lead.

Travelers offers a hybrid wok location model that is designed to support flexibility.Primary Job Duties & Responsibilities

• Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.
• Prioritizes work and manages projects within established budget objectives and customer priorities.
• Responsible for establishing and managing to established quality control and security protocols.
• Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).
• Leverages technology to develop, redesign and/or implement optimal technology solutions.
• Builds, leverages, and maintains effective alliances across technical and business community.
• Interacts with customers to achieve efficient, effective results.
• Multi-tasks, prioritizes according to business priorities and production availability requirements.
• Other duties as assigned.

Minimum Qualifications

• A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, required.
• Three years of experience in Technology required.

Education, Work Experience, & Knowledge

• Five years of experience in Technology preferred.
• Experience providing technical direction to project teams preferred.
• Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

Preferred Job Specific and Technical Skills

• Expert knowledge in products related to:
  • Video Conferencing Devices (e.g. Poly, Extron, Microsoft Surface Hub)
  • Display and Control Systems (e.g. Crestron, Extron)
• Demonstrated experience with:
  • Video conferencing services (e.g. Zoom, MS Teams)
  • Infrastructure automation (e.g. PowerShell, Python)
  • Room integration programming (e.g. Extron, Crestron)
  • Foundational IT Infrastructure technologies (e.g. Network, Database, Server, Storage)
• Familiarity with:
  • Technologies
    • Video Broadcasting / Web Streaming (e.g. Kaltura, VBrick, AWS Elemental)
    • Workspace Management Systems (e.g. FM:Systems, AppSpace, Extron GVE)
  • Methodologies
    • IDLC methodology
    • Lean / Agile methodologies
    • Product road-mapping & currency planning

Environmental / Work Schedules / Other

• Operates standard office equipment (frequently)
• Sitting (can stand at will) (frequently)
• Adjust cable connections around or under tables and desks (sometimes)
• Lift 40 pounds (infrequently)

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.