Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Sr. Technical Product Manager (Unified Communications Engineering Team)

Sorry, this job was removed at 12:32 p.m. (CST) on Thursday, January 27, 2022
Find out who's hiring in Minneapolis, MN.
See all Developer + Engineer jobs in Minneapolis, MN
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Our Opportunity:

Chewy is looking for a Sr. Technical Product Manager in Minneapolis, MN. You will be a part of the Unified Communications team that is responsible for telephony, call center, and collaboration tools across the enterprise (WebEx, Zoom, Slack), including voice systems, UCCE contact center, Customer Support workforce management, call recording, and Customer Service tool integrations such as Oracle CRM, Open Methods, CardEasy, etc.

As the Sr. Technical Product Manager on Unified Communications at Chewy, you will work with our users to identify gaps in our service offerings and own the implementation strategy from measurement to delivery. You will translate/break down business requirements into technical specs for the UC team. You will own product vision, roadmap, set deliverables, defining KPIs, and ensure they are met.

What You'll Do:

  • Serves as business liaison to facilitate and build relationships with and among internal IT teams and with business units.
  • Maintain product vision and roadmap, keeping stakeholders up to date on the deliverables and timelines
  • Communicates decisions, priorities and relevant project information regarding service requests, projects, and initiatives.
  • Works in conjunction with key stakeholder, business subject matter experts and others as necessary to determine the future state of a specific business deliverable.
  • Evangelize systems and services built across engineering organization to ensure all available users can take advantage of it
  • Coordinate with business stakeholders and make sure the team is continuously delivering to the growing needs of the business
  • Work with engineering and development teams to resolve bottlenecks to help deliver systems and functionality which meet customer needs
  • Analyze customer needs across teams and projects, identifying commonalities and working with engineers to build tools that meet these common needs and use cases
  • Coordinate activities across different organizational functions for activities undertaken by Engineering
  • Identifies opportunities and may assess and provide recommendations based on business relevance, appropriate timing, technology, implementation, and deployment.
  • Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans
  • Monitor industry technology advancements and trends

What You'll Need:

  • Minimum of 7 years of Technical product/project management experience
  • Bachelor's degree in Computer Science, Operations Management or Business Administration or equivalent experience
  • Strong Contact Center experience preferred
  • Ability to architect high-level system plans
  • Ability to perform business requirements analysis and design
  • Ability to work independently and as a part of cross-functional and multidisciplinary teams
  • Ability to multi-task and prioritize deadlines
  • Experience in working through complex issues and providing alternative solutions, with IT organizational and cross-functional awareness
  • Passion for identifying and solving user problems
  • Excellent verbal and written communication skills with great attention to detail and accuracy
  • Willingness to travel (~10%).

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

More Jobs at Chewy

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ChewyFind similar jobs like this