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Boston, MA

Sr. Technical Product Manager (Unified Communications Engineering Team) at Chewy (Boston, MA)

| Boston, MA
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Our Opportunity:

Chewy is looking for a Sr. Technical Product Manager in Boston, MA. You will be a part of the Unified Communications team that is responsible for telephony, call center, and collaboration tools across the enterprise (WebEx, Zoom, Slack), including voice systems, UCCE contact center, Customer Support workforce management, call recording, and Customer Service tool integrations such as Oracle CRM, Open Methods, CardEasy, etc.

As the Sr. Technical Product Manager on Unified Communications at Chewy, you will work with our users to identify gaps in our service offerings and own the implementation strategy from measurement to delivery. You will translate/break down business requirements into technical specs for the UC team. You will own product vision, roadmap, set deliverables, defining KPIs, and ensure they are met.

What You'll Do:

  • Serves as business liaison to facilitate and build relationships with and among internal IT teams and with business units.
  • Maintain product vision and roadmap, keeping stakeholders up to date on the deliverables and timelines
  • Communicates decisions, priorities and relevant project information regarding service requests, projects, and initiatives.
  • Works in conjunction with key stakeholder, business subject matter experts and others as necessary to determine the future state of a specific business deliverable.
  • Evangelize systems and services built across engineering organization to ensure all available users can take advantage of it
  • Coordinate with business stakeholders and make sure the team is continuously delivering to the growing needs of the business
  • Work with engineering and development teams to resolve bottlenecks to help deliver systems and functionality which meet customer needs
  • Analyze customer needs across teams and projects, identifying commonalities and working with engineers to build tools that meet these common needs and use cases
  • Coordinate activities across different organizational functions for activities undertaken by Engineering
  • Identifies opportunities and may assess and provide recommendations based on business relevance, appropriate timing, technology, implementation, and deployment.
  • Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans
  • Monitor industry technology advancements and trends

What You'll Need:

  • Minimum of 7 years of Technical product/project management experience
  • Bachelor's degree in Computer Science, Operations Management or Business Administration or equivalent experience
  • Strong Contact Center experience preferred
  • Ability to architect high-level system plans
  • Ability to perform business requirements analysis and design
  • Ability to work independently and as a part of cross-functional and multidisciplinary teams
  • Ability to multi-task and prioritize deadlines
  • Experience in working through complex issues and providing alternative solutions, with IT organizational and cross-functional awareness
  • Passion for identifying and solving user problems
  • Excellent verbal and written communication skills with great attention to detail and accuracy
  • Willingness to travel (~10%).
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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