Spectrum
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Senior Pega Systems Architect

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JOB SUMMARY
This position is responsible for leading design, development and implementation efforts of Pega technologies. In this role, you will use your development and operations knowledge to identify and prioritize issues, find solutions to common problems and mentor and support junior staff to help support our Pega Customer Decision Hub platform. This includes working with our entire engineering organization and Enterprise Architecture.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Take ownership and accountability of the Product/site reliability.
Assist in analyzing code for reliability issues, components, and infrastructure and system level problems.
Work with architects, teach leads, test leads and stakeholders to identify points of failure.
Lead and oversee technical teams in construction of the designed solution.
Lead and improve the tooling and automation of our infrastructure to minimize manual work, increase performance, and decrease the frequency and severity of incidents.
Responsible for technical oversight and implementation of Pega solutions including supporting Inception and Elaboration to ensure optimal solution architecture and design.
Define the type of alert requirements, exceptions and messages to be monitored that will trigger the alerts and recovery.
Establish best practices for system logging, monitoring, health checks, and recovery.
Define approach for scale up and scale down and ensure Infrastructure provisioning scripts and automation meet required implementation.
Work with QA lead, Tech leads, architects to ensure test automation, security testing is integrated with our Pega Customer Decision Hub and pipeline.
Lead or assist with Root Cause Analyses (RCAs).
Provide critical input into the selection, configuration, and implementation of new and existing technology solutions.
Demonstrate high ownership and ability to drive issues to resolution.
Highly organized and have the ability to juggle many tasks without losing sight to the highest priority items.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Pega Certified: CSA, CSSA or LDA
Advanced experienced with Pega Customer Decision Hub
Advanced experienced with managing both physical and Virtual infrastructure
Proficient scripting in one or more languages (e.g. Python, Shell, PowerShell, Ansible or Perl)
Advanced experience with CI/CD tools (Puppet, Ansible, Jenkins)
Advanced experience managing monitoring and alerting tools
Prior experience working in an Agile environment
Some familiarity with containerized workloads (e.g. Kubernetes, Openshift, TKGI)
Skilled in troubleshooting methodologies
Must have excellent written and oral communications, including technical documents, and process documents.
Requires attention to detail and excellent organizational skills
Ability to contribute independently as well as be a team player
Advanced experience managing small projects
Self-starter, ability to manage tasks with little supervision
Required Education
Bachelor's degree in Computer Science or related field, or equivalent experience
Required Related Work Experience and Number of Years
Network experience 5+
System Administration experience 5+
Troubleshooting 5+
Container Services 2+
Scripting 3+
Preferred Education
Preferred Related Work Experience and Number of Years
Experience in building and implementing model-driven, enterprise-level business solutions 5+
CI/CD experience in a customer facing, production environment 1+
Experience as a Site-Reliability/DevOps System Engineer 3+
WORKING CONDITIONS
Office Environment
On Call support, on a rotation basis
ISY314 314173 314173BR

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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