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Charlotte, NC

Sr Systems Architect (Charlotte, NC)

| Charlotte, NC
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This position is responsible for leading design, development and implementation efforts of Pega technologies. In this role, you will use your development and operations knowledge to identify and prioritize issues, find solutions to common problems and mentor and support junior staff to help support our Pega Customer Decision Hub platform. This includes working with our entire engineering organization and Enterprise Architecture.
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Take ownership and accountability of the Product/site reliability.
Assist in analyzing code for reliability issues, components, and infrastructure and system level problems.
Work with architects, teach leads, test leads and stakeholders to identify points of failure.
Lead and oversee technical teams in construction of the designed solution.
Lead and improve the tooling and automation of our infrastructure to minimize manual work, increase performance, and decrease the frequency and severity of incidents.
Responsible for technical oversight and implementation of Pega solutions including supporting Inception and Elaboration to ensure optimal solution architecture and design.
Define the type of alert requirements, exceptions and messages to be monitored that will trigger the alerts and recovery.
Establish best practices for system logging, monitoring, health checks, and recovery.
Define approach for scale up and scale down and ensure Infrastructure provisioning scripts and automation meet required implementation.
Work with QA lead, Tech leads, architects to ensure test automation, security testing is integrated with our Pega Customer Decision Hub and pipeline.
Lead or assist with Root Cause Analyses (RCAs).
Provide critical input into the selection, configuration, and implementation of new and existing technology solutions.
Demonstrate high ownership and ability to drive issues to resolution.
Highly organized and have the ability to juggle many tasks without losing sight to the highest priority items.
Perform other duties as requested.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Pega Certified: CSA, CSSA or LDA
Advanced experienced with Pega Customer Decision Hub
Advanced experienced with managing both physical and Virtual infrastructure
Proficient scripting in one or more languages (e.g. Python, Shell, PowerShell, Ansible or Perl)
Advanced experience with CI/CD tools (Puppet, Ansible, Jenkins)
Advanced experience managing monitoring and alerting tools
Prior experience working in an Agile environment
Some familiarity with containerized workloads (e.g. Kubernetes, Openshift, TKGI)
Skilled in troubleshooting methodologies
Must have excellent written and oral communications, including technical documents, and process documents.
Requires attention to detail and excellent organizational skills
Ability to contribute independently as well as be a team player
Advanced experience managing small projects
Self-starter, ability to manage tasks with little supervision
Required Education
Bachelor's degree in Computer Science or related field, or equivalent experience
Required Related Work Experience and Number of Years
Network experience 5+
System Administration experience 5+
Troubleshooting 5+
Container Services 2+
Scripting 3+
Preferred Education
Preferred Related Work Experience and Number of Years
Experience in building and implementing model-driven, enterprise-level business solutions 5+
CI/CD experience in a customer facing, production environment 1+
Experience as a Site-Reliability/DevOps System Engineer 3+
Office Environment
On Call support, on a rotation basis
ISY314 314173 314173BR
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.


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