Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We are looking for an experienced performance engineer with a proven track record of creating technologies and tools for measuring the performance and scalability of complex systems. Working with key members of our Platform Engineering, Cloud Development and Service Operations teams, you will focus on supporting our platform to meet the growing needs of our largest customers.
The ideal candidate for this position is a software engineer with a strong background in web application benchmarking, test automation, performance analysis, and capacity management. The candidate must have a passion for building and applying tools that measure the characteristics of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and our most important customers.
In this role you will create infrastructure, automation, and tools that drive realistic loads against the core services of our platform. You will also enable peers in engineering, customer support, and cloud teams to leverage our tools to provide related services.

Qualifications

• 10+ years of experience in DevOps, Performance Engineering, and/or Tools Development teams for the Enterprise
• 10+ years of experience testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Linux production environment running MySQL and Oracle
• Excellent communication and customer skills, problem solving, conflict management, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience
• Benchmark system performance, database performance analysis, capacity sizing and optimization.
• Research customer usage patterns and identify key system performance requirements
• Recommend configuration tuning/optimizations for performance bottlenecks
• Ability to troubleshoot and debug application and server errors and logs and triage accordingly
• Conduct system setup and configuration of multi-node application and database environments
• Solid understanding of job control and direct experience with shell scripting and text processing (e.g. awk, sed, perl)
• Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
• Candidate must be a good team player with solid attention to detail, and the ability to work well in a collaborative team environment
• BS/MS Degree in Computer Science with solid experience developing and deploying mission critical software

Strongly Desired (More is Better):

• Deep knowledge and experience with the CentOS/RedHat operating system in large-scale production environments
• Background with test and server monitoring tools (e.g. App Dynamics, Jenkins, Splunk, New Relic)
• Solid background with agile software development methodologies (e.g. scrum)
• Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
• Experience with concurrency, multithreading, and the deployment of distributed system architectures
• Understanding of database schemas, table spaces, indexing, and performance optimization techniques

JB0014858

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.