Senior Solutions Engineer - Education Vertical
About the Team
The Solutions Engineering EDU team at Zoom is responsible for designing, developing, and delivering technical solutions that meet the specific needs and requirements of educational institutions and public sector organizations. We work in close collaboration with the sales and Customer Success teams to understand the challenges and requirements our customers face and then develop solutions to address those needs.
About The Role
Zoom is seeking a Sr. Solutions Engineer to join our Public Sector Solutions Engineering org, focused on Higher Education customers. You will leverage knowledge of customer business drivers to adopt the Zoom Communications platform, and be a trusted advisor in delivering happiness to our customers.
As a technical sales professional, you will translate the technical needs of our customers into product development recommendations, test customer environments, and drive customer demand/features internally within Zoom.
Responsibilities:

• Ability to discuss Zoom Architecture and application to Customer Environments
• Technical understanding of the Zoom Platform with focus areas in the Education Space
• Conduct Zoom Platform demos, as well as Plan / Lead proof of concepts for prospective Zoom customers
• Understand and articulate Zoom's architectural advantages to our customers, and support the Account Executive when it comes to proposing and designing solutions to our customers' challenges.
• Solution and Architectural Sales
• RFQ/RFP response/preparation
• Work cross-functionally with Customer Success, Product, Technical Architects, and Distinguished Architects to ensure the successful delivery of POCs and solutions.
• Optional travel to customer locations

About You
Basic Qualifications:

• 8+ years of technical experience in Collaboration technologies
• 5+ years in a customer-facing technical sales role
• BS/BA (EE/CS) or equivalent experience
• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
• In-depth knowledge of "traditional" voice communications systems and applications
• Experience creating, presenting, and documenting technical solutions
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• Intermediate level solution sales ability

Preferred Qualifications:

• End-to-end IT systems knowledge
• Ability to apply IT Systems knowledge to customer solution design
• Formulate and communicate a technical solution / vision
• Understand Zoom partner and ecosystem partners, products and applications
• In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)
• IP Networking (TCP/IP, DNS)
• Understanding of SIP (Trunking, PBX and Telephony gateways)
• Knowledge of security protocols such as OAuth, RESTful APIs, and experience working with SSO tools and platforms such as Okta, Ping Identity, or Azure Active Directory
• Knowledge of LTI (Learning Tools Interoperability) tool integration and familiarity with common Learning Management Systems such as Canvas, Blackboard, Moodle and Schoology

Salary Range or On Target Earnings:
Minimum:
$135,400.00
Maximum:
$270,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:

• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
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