Job Description:
The Real Time Communications Solutions Engineer oversees delivery of voice, video, and meeting solutions at the bank. The Senior Solution Engineer role requires technical knowledge and process expertise to examine what's needed to introduce or change service. The Senior Solution Engineer is responsible to ensure the entire end-to-end service is delivered with high quality, attention to user experience, proper process, and required controls to meet business requirements and achieve customer satisfaction.
Key Responsibilities:

• Facilitate solution-driven discussions, lead the design of complex architectural components, and find creative solutions using knowledge of the domain and operational constraints.
• Accountable for solution delivery as relevant to their teams.
• Manages a program overall execution health inclusive of program financials, risks, dependencies and impediments. Connects the dots with other in-flight efforts.
• Responsible for designing solutions that are compliant all relevant risk, financial, and compliance polices, and standards.
• Engage and influence bank and vendor teams to identify and document dependencies; takes ownership of relationship and escalation as required to meet objectives.
• Track risk assessment and mitigation plans to ensure service has proper controls in place before launch.
• Ensure completion of user experience testing, participate, and document as needed.
• Design user migration, communication, and training plans for service introduction and create collateral for users.
• Create methodology to drive adoption and ongoing use of a new service offering.
• Manage demos and pilots, collect feedback, and modify adoption or migration plan as needed.
• Lead operating and support model design and create collateral for service desk and support teams.
• Design service management improvement plans and execute tasks to improve services and reduce issues.

Requirements:

• Demonstrated experience delivering technology solutions, voice and video preferred, but not required.
• Analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required.
• Ability to review, understand, and interpret technology updates for applicability in the environment we support.
• Ability to interact effectively with customers and leadership as needed.
• Ability to handle multiple tasks simultaneously.
• Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio.
• 10 years' experience working on technology initiatives.

Desired Skills

• Bachelor's degree preferred.

Shift:
1st shift (United States of America)
Hours Per Week:
40