Sr. Software Engineer (Relevance Engineer), Zoro

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Title: Sr. Software Engineer (Relevance Engineer)
Company Summary:
Zoro offers millions and millions of products - an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We've grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture - we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too!
Position Description:
Are you ready to take on the technical challenges of a very successful and fast-growing eCommerce company backed by an industry leader? At Zoro, we are transforming from a scrappy startup into an eCommerce juggernaut, and we want your talent to help us get there. That means there are plenty of opportunities to get hands-on with transformative work which make an impact each and every day.
Zoro Engineering is embarking on an exciting journey to build the future of Zoro's Search and Recommendations platform which will be the core technologies that separates us from our competitors. We want to build out a platform that can house multiple algorithms that our data science team creates and our engineering teams can use that get the best product results and recommendations to our customer.
Our team is responsible for providing Zoro customers with relevant search results and product recommendations by building a robust infrastructure and platform to support continuous learning, fast iteration, and key feature development. We're looking for an experienced Senior Software Engineer who understands best practices around lucene based search engines such as Solr and/or ElasticSearch. On the Search & Recommendations team you'll be working with talented teams building and operating dynamic and scalable systems powering a core functionality of our customer experience.
Our team members have different skill sets ranging from the backend data management, ingestion pipelines, and microservices to the front-end development of our search and recommendations experience on zoro.com - and everything in-between. Your experience, your knowledge and your perspective will add value on our journey and help the team deliver products that make a difference.
Our product teams deliver constant improvements to zoro.com. You will be on a high performing scrum team with approximately 4-6 software engineers as well as a dedicated tech lead, product owner, and architect.
Responsibilities:
Lead the design, development, testing and constant integration for Zoro's Search and Recommendations Platform on top of cloud platforms (GCP/AWS)
Have experience working in information retrieval technologies, ingest pipelines, and indexing layers
An understanding of relevance engineering (experience with Elasticsearch, Solr and/or Lucene is a plus) and relevance tuning
Design and develop scalable distributed systems with strong understanding of object oriented design, modern programming languages, and design patterns
Build, maintain, and improve the infrastructure for NLP, product retrieval and ranking to serve our customers with relevant results
Tune application performance by investigating the slow performing requests and analyzing the resource utilization of the application infrastructure
As a senior engineer you'll be expected to contribute to standards that improve developer workflows, recommend best practices, and help mentor junior engineers on the team to grow their technical expertise
Comfortable working in a collaborative, ambiguous, fast-paced and dynamic work environment to help solve complex problems
Expected to work effectively with engineers, product managers, data scientists, analysts and business stakeholders
Produce clean, high-quality code, tests, and well written documentation
Participate in code and design reviews with peers and partners
Capable of providing a task/pbi/feature breakdown that considers schedule, priorities, dependencies and deliverables
Qualifications:
Degree in Computer Science, a related technical or scientific field, or equivalent experience
5+ years experience as a software engineer
Strong preference given to candidates with demonstrated domain knowledge in eCommerce Search and Recommendations technologies
Familiarity with continuous integration and build tools
5+ years of experience operating with TCP/IP, load-balancing, security and operating production environments
5+ years of experience with Search platforms such as Solr and ElasticSearch
5+ years of experience with Solr/ElasticSearch configuration and schema optimization
Experience of software development in a general purpose programming languages: Go, C/C++, Python, Node
Experience using Docker and/or Kubernetes, Istio
Experience developing and working with web applications, web services, and APIs at scale
Experience with large-scale data processing and design of distributed systems
Experience of Information Retrieval and Natural Language Processing is a plus
Zoro Values and Inclusive Culture:
We share a commitment to our Zoro values - Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.
Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive.
We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.
Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Technology we use

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An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

Margaret

Sr. Financial Analyst

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Through period live trainings and webinars, it is important for all of our Zoro team members to collaborate, ideate, operate without bias!
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Zoro has an Inclusion Council comprised of a diverse group of team member volunteers across all levels within the organization to build awareness and strategize on DEI initiatives.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Team workouts
We've offered yoga, kickboxing, mindfulness, walk-a-thons, and other sessions for our team members to explore ways to strengthen physical, emotional and spiritual wellness.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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