Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
As a Senior Software Engineer with the Platform Monitoring Development team, you will be building frameworks, applications, and enhancements that revolve around the platform's logging system. Logs are the most basic way to monitor a system, so we're building ways to expose the health of the platform. We live and breathe logs and you'll bring your expertise in building solutions that provide tremendous value to applications built on the platform, while ensuring that logging operations do not affect the performance of the platform. Think high-performance, asynchronous, and reliable when building with this team.
On this team, you'll take an ownership mindset and work with Product Management to refine the requirements and define a solution that puts the customer experience first and satisfies product goals.
You will use your experience to build enterprise-class solutions that showcase your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform.
You will also collaborate with cross-functional engineering teams to develop new and improve on existing platform features.
Qualifications
To be successful in this role you have:

• 6+ years software development experience including:
• Advanced level understanding of best practices for object-oriented and modularized software. Particular emphasis on Java
• Advanced level understanding of web technologies: HTTP and backend programming of web applications
• Demonstrated success completing complex projects, on time
• Experience developing web applications at scale
• Experience with troubleshooting difficult production issues e.g. concurrency issues, memory leaks, network problems, intermittent failures etc. across the stack
• Experience with relational databases such as MySQL and Oracle
• Experience working with JavaScript.

Bonus Points for:

• Experience working with Javascript frameworks like React or Angular
• Experience working in a security domain

FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.