Who is Interactions?
Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
As a Sr Software Engineer on the Curo Engineering team you will help advance a robust software platform for speech and natural language processing. With roots reaching to the original speech recognition systems and innovations to the present day, the Curo NLP system is a highly scalable, customizable processing engine for natural language that processes millions of utterances per day. Your responsibilities will include design and implementation of new NLP components or interfaces in C++ and python. You will be using agile development practices to deliver incremental features to support products for speech recognition, voice biometrics, natural language processing, and other tasks for analytics on human interactions. This role provides an excellent opportunity to participate in cutting edge algorithms and concepts in the machine learning field and to implement high efficiency code in an elegant architecture.
Job Responsibilities

• Understanding of operating system facilities such as processes and threads, inter-process communication, memory management, file systems, networking with common protocols (TCP/IP, UDP), etc.
• Programming experience with Python and C++ as well as procedural languages like C.
• Build and deployment concepts like continuous integration and testing, compilation, libraries, cross-platform compilers, dynamically loaded libraries and shared object libraries.
• Optimization of software including code profilers, cache systems, memory mapping, and analysis of software system metrics.
• Software data structures and algorithms: how to implement them, when to use various approaches, leveraging libraries for reuse.
• Software architecture: maintaining logical breakdowns of subsystems and components, ensuring consistency layers of software, encapsulating subsystems in documented API's or access points, choosing and adhering to consistent behavioral choices as dictated by the needs of the intended deployment environments.
• Software configuration management: bundling features in logical units for release, continuous builds/integration and testing, use of version control with tags and branches, release and installation mechanisms, documentation releases and updates, ticket systems for changes.
• Software integration: specification of interfaces between software subsystems, testing of external interfaces and testing against remote interfaces. Design of data payloads and responses. Knowledge and adherence to standards for data interchange.
• Investigate problems between systems or within systems using experience with diagnostic logs and tools and skills for isolating problems.

Qualifications Required

• 5+ years of experience designing, implementing, and deploying highly scalable software solutions
• Bachelor degree in computer science or software engineering disciplines
• Experience with Linux systems, networking, and system architecture
• Experience with operating systems, multiprocessing, asynchronous programming
• Software design and implementation: C++ and python language programming.
• Experience using git and CI/CD for projects
• Experience using testing frameworks to express and execute unit tests and integration tests and to diagnose and fix problems in complex system architectures.
• Experience implementing and testing distributed systems and multi-site fault tolerant solutions
• Experience building real-time processing systems
• Experience with securing software endpoints using SSL, certificates, tokens and other standard techniques
• Familiarity with construction and deployment or usage of docker containers

Preferred

• Experience with speech recognition and natural language processing systems
• Experience with media streaming protocols for audio, video, or chat systems
• telephony protocols, MRCP, SIP, and media streaming protocols.

Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.