Sr. Software Engineer, Conversation Product

| Peninsula
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As part of the Conversation Engine team, you have the opportunity to work on the heart of Moveworks AI product. We are building a groundbreaking Conversational AI product for enterprise users. Check out our recent blog postings (part1, part2) here. You will be responsible for building out the user-facing conversation flows and skills, the bridge between the latest Conversational AI framework and the customer impact!

As the pioneer for Enterprise AI products, there’s no established formula for building out the next solution. We don’t require prior experience, but a top performer in your past jobs, the passion for optimizing end user-facing product features, and a clear thinking framework to build out scalable and tailored user experience are the ingredients for your success! You will be working closely with Machine Learning experts and cross-functional teams for the design and implementation of critical product features.This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

Who we are:

Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help at work effortless. Using advanced conversational AI built for the enterprise, Moveworks gives employees exactly what they need, from IT support to HR help to policy information. Our platform allows customers like Snowflake, Slack, DocuSign, LinkedIn, Instacart, Illumina, Epic Games, Hearst Media to move forward on what matters.


Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the Forbes AI 50 list for three consecutive years, while earning recognition as the Best Chatbot Solution at the 2021 AI Breakthrough Awards. Above all, we’ve built an AI company that puts people first, which is why both Inc. and the San Francisco Business Times called Moveworks one of the Best Workplaces of 2021. 


Come join one of the fastest-growing teams on the planet!

What you’ll do:
  • Work closely with Conversation framework experts, to understand and validate the latest Conversational API and best practices
  • Implement user-facing conversational functionality on top of the cutting edge Conversational AI support and best practices
  • Collaborate with PM, UX, ML, and Enterprise Platform teams to define, scope, and deliver strategic features
  • Scale the product to more customers, more domains, and around the globe.
  • Identify patterns and ideas to further advance the Conversational AI framework.
  • Potential to grow into product owner, or Conversational AI framework expert.
What you bring to the table:
  • BS or higher degree in computer science or a related field, or equivalent relevant experience 
  • 4+ years of professional development experience building systems at scale
  • Good product sense and passion in building a scalable web or conversational UI product
  • Good cross-functional collaboration skills
  • A constant thirst for learning and a willingness to get out of your comfort zone

 Nice to haves:

  • Experience with conversation flows and dialogs, and the ability to abstract out common patterns
  • API design and framework scalability (Abstraction of various chat clients and backend system integrations, globalization strategy, etc)
  • Exposure or interest in Machine Learning and probabilistic thinking


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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Moveworks

How would you describe the company’s work-life balance?

We have started with an ethos of empowerment and ownership, and this applies to how employees manage their schedules and workload as well. This is a place where you set your boundaries and personal life needs, and your team respects and empowers you to do so.

Celeste

Technical Recruiter

How do you collaborate with other teams in the company?

Every Movester is readily available via collaboration tools to ensure that teams can effectively work together. We have weekly company syncs with updates from each department to provide a space for centralized communication. My personal favorite, we have whole-company trips to allow employees to strengthen cross-team bonds in a fun environment!

Cherie

Software Engineer

How has your career grown since starting at the company?

Moveworks strikes a great balance between individual and company goals. ‘Do the best work of your career’ is a principle that largely influences it’s culture. From Day 1, my manager has put a strong emphasis on choosing projects that align with my interests while constantly identifying areas for growth that push me to be the best version of myself.

Saloni

UX Designer

How do your team's ideas influence the company's direction?

There’s no shortage of passionate ideas at a startup, but bringing an idea to fruition fast needs deep critical conversations to validate different viewpoints. Conversation Engine sits in the center of our product, connects ML and system engineering, addresses technology gaps creatively, sharpens our marketing message and equips our sales team.

Jing

Technical Lead

What projects are you most excited about?

The project I’m most excited about is the continued growth of the SDR team and how invested the company is in our success. Understanding our current roadmap and how everyone is looking for us to scale it gets me excited to think about where we could be in the next 6 months.

Freddy

Senior Sales Development Representatitve

What are Moveworks Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Moveworks hosts company outings Semi-annually.
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees free on-site parking.
Professional Development Benefits
Lunch and learns
Moveworks hosts lunch and learn meetings weekly.
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