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Sr. Software Engineer - Cloud DevOps

| San Diego, CA | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow’s Global Cloud Services (GCS) team is the foundation of all ServiceNow products and aspires to deliver always available infrastructure services around the world. GCS owns all facets of the design-deploy-operate model across ServiceNow’s Global Cloud Infrastructure (GCI). In this role you will help define, coordinate, and deliver some of the most complex business and engineering problems at scale.

The Operations Development team is currently seeking an exceptional Senior Operations Software Engineer with a passion and commitment to overcome hard technical and architectural challenges to deliver excellent customer outcomes. The expectation is that you are a forward-thinking engineer that is creative, has a strong capacity to collaborate across teams to develop tools and DevOps processes while working with a diverse and inclusive team of very smart engineers.

  • Become a member of the Cloud Service Operations Development team building services and tools to enable the Service Operations organization to scale support for ServiceNow’s cloud.
  • Influence product direction, learn the existing services and participate in defining the architecture and roadmap while ensuring that we release quality products
  • Ability to work independently and make changes and recommendations based on gaps identified
  • Ability to engage and effectively communicate with multiple parties during the execution of changes or complex, multi-tiered projects.
  • Review and operate the current data center systems and make changes and recommendations based on gaps identified
  • Own and drive implementation/testing projects received from the Data Center and Service Operations organizations
  • Partner with Data Center and Service Operations organizations to transition new platforms and services from engineering into operations.
  • Develop and maintain automation frameworks that ensure devices and systems are configured and operating within defined standards of the network
  • Develop and maintain internal tools to assist with operating the network infrastructure at scale
  • Provide feedback to the Infrastructure and Development teams on architecture, design decisions, tools used, and automations.

What you get to do in this role:  


  • Build relationships with partner teams like Infrastructure, Service Operations, and Data Center organizations to collaborate, design and develop innovative approaches, capabilities, and superior solutions for customers ranging from simple to complex
  • Develop and maintain automations framework that ensures devices and systems are configured and operating within defined standards of the network
  • Develop and maintain internal tools to assist with operating the network infrastructure at scale
  • Provide feedback to the Infrastructure and Development teams on architecture, design decisions, tools used, and automation.
  • Feedback to Infrastructure and Development teams on how to improve overall quality and reliability of the service.
  • A good knowledge of cloud infrastructure is a must
  • Use critical thinking skills to solve difficult and sometimes ambiguous problems
  • Identify & solve bottlenecks and systemic problems
  • Apply new technology and innovation to improve platform functionality

Qualifications

To be successful in this role you have:

We’re looking for an experienced, passionate, driven senior software engineering who can help us build scalable and reliable cloud computing solutions to support our Saas/PaaS products. A proven track record and experience in working in an industry-leading operations organization. A background in or exposure to software development such as scripting, automation, and SDLC would be beneficial. The following is a list of requirements for this role:

  • Bachelor Degree in Computer Science or Equivalent
  • 5+ years of experience in professional software development, prefer 2+ in SaaS and/or Cloud
  • development. Experience working in a DevOps environment is a big plus
  • Strong foundation in distributed systems with proven experience designing and building systems,
  • frameworks, and scalable reusable components
  • Experience designing and building scalable web services, strong technical knowledge of building REST
  • based APIs and Microservices
  • Has advanced knowledge of containers, Kubernetes and cloud native technology
  • Strong problem-solving, debugging skills and an aptitude for learning new technologies
  • Deep, hands-on experience with one or more languages like Java/Python/Node.JS/Golang/Ruby and
  • JavaScript in a Unix or Windows environment
  • Experience with Python, Node.Js, Golang with emphasis on writing modular, scalable server-side
  • components, knowledge of web development frameworks
  • Is effective at forming, communicating and driving plans, while identifying and accommodating the requirements of internal stakeholders
  • Ability to develop, test, and deploy production-ready application
  • Excellent written, verbal communication and Interpersonal skills with the ability to present complex
  • technical information in a clear and concise manner to a variety of audiences
  • Is comfortable researching and adapting to cloud native technologies
  • Has integrity, honesty and can uphold ServiceNow’s values.
  • Has high coding standards and can maintain them even when the pressure is on
  • Linux/Unix basic system administration and troubleshooting knowledge are plus.
  • Experience with cloud platforms like Amazon, OpenStack, Azure is a plus
  • Experience with configuration as code (Chef, Puppet, Ansible) and infrastructure as code (Terraform,
  • CloudFormation) a plus.
  • Experience with CI/CD (Argo, GitLab CI, GitHub Actions, Jenkins, Gradle, Maven, Artifactory, Nexus) is a plus
  • Experience with ServiceNow Platform is a plus
  • Experience with enterprise infrastructure management, specifically within the contexts of Datacenter
  • Operations is a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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