Sr. Software Engineer Back End, Live Chat

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Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

Continually recognized as a leader for innovation and growth, Drift is expanding our R&D teams and opening a Center of Excellence in Guadalajara, Mexico.  Thanks to a recent investment from Vista Equity Partners, Drift is currently the fourth largest enterprise software company globally. Our rapid growth, under the leadership and guidance of our LatinX founders, has created a fast, exciting workplace where curious and determined people solve real business problems to help customers every day.

About Digital First

Drift is a Digital First company, which means Remote is the primary experience for all employees. For the majority of our positions, your location is flexible! If “Remote” is stated in the job location, that role can be located anywhere Drift is authorized to do business in the United States.

Select roles may require you to be located in a city where we have a Conversation Space (currently Boston, MA, San Francisco, CA, Tampa, FL, and London, UK – with more to come across the globe), or work hours associated with a specific time zone. If this is the case, it will be explicitly stated in the job description. Please work with your recruiter and hiring manager to learn more about where Drift is authorized in the U.S. and to determine if you are eligible for employment based on your location.

About the role

We are looking for Senior Engineers who are passionate and ready to tackle some of the most meaningful problems in the industry—from building adaptive AI for bot-supported conversations, to designing next generation chat experiences, to bridging the gap between old and new ways to buy.

As a Senior Engineer, you’ll be working to guide architectural decisions and own the tech stack within your respective product. As we grow as an organization, we are looking for our systems and applications scale with us and the rapidly growing customers we support.

You may be involved in creating infrastructure that processes billions of messages a minute to extracting buyer intent and priority for conversations. You could also build tools to trace and visualize any message ever sent so our customers can zero in on giving the best buying experience.  

Drift Tech Stack These are not hard requirements

  • Java 
  • AWS
  • Docker/Kubernetes 
  • DynamoDB 

Location: Remote, MX

Meet some of our leaders!

Whether you're an intern or a principal, you will get to work on hard problems together. We want you to bring out your unique experience and specialities.

  • Melissa Leffler, SVP of Engineering, joined January 2019. Melissa is building one of the best engineering teams in the business to take Drift’s products to the next level.
  • Bernard Kiyanda, Senior Director of Engineering, joined September 2019. Bernard and his team are instrumental in us expanding to our enterprise customers.
  • Ivan Saskor, Director of Engineering, joined October 2020. Ivan and his team are building out solutions to create efficiencies for sales teams to close deals through automation
  • Jeff Orkin, Ph.D., Head of Drift AI Lab. Jeff and his team are responsible for all things AI and building tools using ML and NLP to continuously improve our platform!
  • Mate Rakic, Senior Director of Engineering, joined June 2018. Starting out as a Tech Lead at Drift, Mate is now leading a team of engineers to innovate the way companies engage prospective buyers and make the process frictionless across the board.

What we’re looking for

  • Passion around being closely involved with product teams to focus on realizing outcomes for our customers.
  • Being a technical expert on architectural decisions to help us scale!
  • Engineers who enjoy driving best practices by facilitating code reviews and mentoring junior engineers
  • Enthusiasm for owning projects from conceptualization to implementation
  • Engineers with a sense of creating frameworks and products to enhance the work of others.

You may be a fit for this role if you:

  • Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences
  • Enjoy working on the backend, or anywhere it takes to solve problems and delight customers
  • You are a systems thinking and you have experience designing, building and maintaining REST APIs for use in production
  • Have architected RESTful services and understand concepts such as batching, versioning, and idempotency
  • Are considered an expert of a server side programming language (Java8/ Java11)
  • Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results
  • Enjoy working with a diverse group of people with different expertise
  • Can stitch together many different services and processes together even if you have not worked with them before
  • Uphold quality standards in engineering, security, and design 

What you’ll be doing on the team:

Day 1 you will 

  • Use your onboarding time to learn how things work here and to practice writing and shipping software that makes our customers successful
  • Start to dig in and get the basics down about our customers 
  • Learn Drift-specific systems, product information, and review paperwork (we have to get that out of the way). 
  • Have lunch with your manager and maybe your team 


By the end of week 1 you will 

  • Get to know your customer - Every team at Drift owns a different area of the product and our Customers are a super important ingredient to how we build products! 
  • Have received a first look into Drift engineering systems, culture and product process through various conversations;
    • How Product Works at Drift 
    • Engineering Path of Success/ Path of Failure 
    • Auth & Debugging at Drift 
    • Customer-centered Engineering 
    • Review of Drift SDLC 
  • Have transitioned from onboarding to your new team 
  • Have your local dev environment set up and you will have completed your First-day ship!!! 

By the end of month 1 you’ll 

  • Meet all of your members from Design to Product and Customer Advocate! 
  • Work with your tech lead to identify the “small rocks” (aka Team Goals) for your first month along with any other goals. 
  • Also work with your tech lead to develop your list of personal/ professional goals. 
  • Get an intro to chat duty and how our CA team interacts with our customers on a daily basis.
  • Ramp up by engaging in these product processes at Drift;
    • Take ownership of a “small rock” from a 1-pager
    • Contribute to story time 
    • Participate in a green-lit kickoff 
    • Write code toward your “small rock” 
    • #Shipyard a completed product 
    • Measure your impact! 


Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO. 

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Drift

How would you describe the company’s work-life balance?

Drift is a digital first environment, which means employees’ primary work experience is remote and Drifters can collaborate in “Conversation Spaces.” This allows us to focus on outcomes rather than time spent in the office. If we're hitting our goals, you are free to work hours that suit you, wherever suits you. It allows for the ultimate balance.

Kaitlyn

Marketing

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Brit

Director of Learning and Development

How do you make yourself accessible to the rest of the team?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

Executive Chairman, Co-Founder

What does your typical day look like?

While my days vary, it usually consists of connecting with customers to walk through their results and celebrate their wins, digging a bit deeper into what’s going on at their organization, and delivering recommendations on how they can achieve greater results. I also connect with Product to share what our customers are saying to help improve Drift

Chris

Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family, we offer a robust employee benefit plan. On top of comprehensive and affordable health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, snacks, soft drinks, tea, and coffee every day. The Drift book club (order one free book of your choosing per month!) is one of our most popular perks. Free subscription to Headspace is great as well!

Culture
Volunteer in local community
Most recently, groups of Drifters have enjoying helping out the Greater Boston Food Bank - they had fun and found it rewarding!
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Employee awards
Flexible work schedule
Remote work program
We have a hybrid model, where those near our Conversation Spaces might go into the office once or twice a week. Some love being onsite 4 or 5 days a week - it works well for them!
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
At Drift we have eight different Employee Resource Groups for people of similar backgrounds or interests to promote inclusion.
Hiring practices that promote diversity
We have a recruiter devoted to diversity sourcing to help us reach our diversity related hiring goals.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Mental health benefits
We offer all employees a free subscription to the Headspace meditation app, employee-led yoga and meditation breaks, and have an Employee Resource Group that focuses on mental well-being
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
At Manager level and above, equity kicks in.
Performance bonus
Each role currently has an annual performance bonus plan tied to meeting and exceeding various goals.
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Our flexible spending account allows you to designate pre-tax dollars to spend on qualified dependent care expenses such as daycare, after school care, or summer camp.
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have unlimited vacation time, which includes sick days, paid holidays, etc.
Paid volunteer time
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Our flexible spending account allows you to designate pre-tax dollars to spend on commuting expenses.
Company-sponsored outings
Free snacks and drinks
Our Conversation Spaces are all fully stocked with snacks and drinks for the employees who decide to utilize the spaces.
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
We offer a home office stipend to all employees, as well as a $100 credit each month towards internet, office supplies, etc.
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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