Sr. Skills Architect at A Cloud Guru

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Job Description:
The Opportunity
The Skills Architect Consultant (SAC) possesses an enterprise-level understanding of the skills that are demanded by technology professionals across a variety of industries. In general, this translates to a working knowledge of skills needed to support functional disciplines such as software development, cyber-security, data science and analytics, and information technology. This individual is not required to be a deep subject matter expert in any one area but is able to keep current on trends across a broad range of technologies. This role will be 30% consultative and 70% implementation oriented, e.g. assisting the customer in deploying technology skills development initiatives.
The SAC acts as an expert consultant, assisting Pluralsight business customers to achieve their technology strategies and initiatives. This is accomplished by assessing individual learner, team and corporate level technology objectives and assisting the customer to implement programs and best practices that allow technology skills development to be effectively integrated into existing work streams. This includes providing expert guidance and recommendations that will assist the customer in optimizing the value they recognize from the Pluralsight platform. This role requires the ability to team effectively with sales, customer success and product teams to ensure a successful customer outcome.
You're committed to being a team member that:
  • Sees the success of your team members and the company as part of your responsibility.
  • Delivers solutions that are creative, forward-thinking and meaningful to the business.
  • Can quickly see the most appropriate strategic solution given all the facts, present that solution in clear and positive manner to gain support from internal and external groups
  • Approaches others in a genuine and honest way and always assume positive intent in others.
  • Gets results through agreements and are fully committed to satisfying all agreements or communicating early and often if those agreements cannot be satisfied.
  • Actively explores new ideas and pushes boundaries, being willing to re-look at anything any time with the belief that what we are currently doing may not be accessing what is possible
  • Seeks to understand where others are coming from and without allowing his/her own context to get in the way.

What you'll own:
  • Serving as an expert internally and externally on the resources available through the Pluralsight Technology Learning Platform.
  • Regularly consulting with prospective and existing customers, reinforcing the value Pluralsight provides in building applicable technology skills across all skills levels and disciplines.
  • Conducting discovery sessions with our customers to understand business objectives and create a clear path to success through the effective delivery of Services.
  • Providing specific, in-depth course & strategic recommendations, as requested by Pluralsight customers.
  • Functioning as the escalation point and primary liaison between sales, customer success and product leadership. This includes being the first resource to the sales team in answering questions related to service delivery within an account.
  • Defining and reporting on key performance indicators, e.g. customer facing utilization, project hours, performance to SLAs, customer engagement effectiveness, etc.
  • Regularly engage with and support Pluralsight sales and success teams, via meetings, coaching / mentoring sessions, and ongoing strategic guidance.
  • Identifying training opportunities, product enhancements, and sales collateral that is beneficial to Pluralsight corporate sales goals, and assist in various capacities to produce / implement those new programs, features, and assets.
  • Serving as an input to product marketing to produce and maintain tools and other deliverables to support customer service needs (FAQs, competitive comparisons, etc.).
  • Work with product leadership to influence strategic decisions such as author onboarding, course development, and library roadmap.
  • Serve as a consultant and key contributor to tools & resources that help improve internal team's working knowledge of Pluralsight learning content.
  • Work with your team to build scalable solutions and enhance existing services.

Experience you'll need:
  • 7+ years' experience providing enterprise level consulting in a SaaS environment
  • 5+ years' experience providing technical account leadership (or similar technical leadership) e.g. Technical Account Manager, Implementation or Technical Onboarding Consultant, etc.
  • Demonstrated experience with executive level presentations, enterprise sales and/or professional speaking engagements.
  • Experience in presenting and communicating technology concepts to executives at a strategic level.
  • Excellent business acumen with ability to translate complex technical subjects or features into value-based, strategic conversations.
  • Experience with the processes of technical needs assessments, software system analysis, requirements gathering.
  • Ability to quickly understand true root causes of customer content requests and deliver consultative, executive-level recommendations.
  • Self-starter who is able to effectively time manage, prioritize, produce with autonomy, and provide visibility to key initiatives.
  • Strong operational aptitude balanced by a highly-effective interpersonal skill set.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • FirebaseDatabases
    • RedshiftDatabases
    • S3Databases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • MarvelDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail
    • SendGridEmail
    • MarketoLead Gen

An Insider's view of A Cloud Guru

What’s the vibe like in the office?

It is very open and laid back, but also fun! You can just tell that everyone is happy to be here. You can feel the positive energy. We all joke around, but we still get work done - and do it well. Everyone is really good at their job and really passionate. We kick some booty.

Montana

Finance Guru

What projects are you most excited about?

I’m thrilled to work on projects that offer custom solutions for our customers. Whether I’m curating content for their specific roles or partnering with Training Architects to build personalized webinars, each project is really special because it’s created specifically for our learners to support them in their day to day efforts.

Christina

Marketing Guru

What makes someone successful on your team?

Throughout the company everyone, regardless of the team they are on, strives to help each other. Technical Editors craft content from the perspective of the student. Video editors make content look amazing. Designers craft awesome images and designs to support our courses. If you have ideas, ACG is a place where everyone helps them come to life.

Karlos

Training Architect

What is your vision for the company?

Cloud is the future and we're here to send as many into that future as we can. We set them up to achieve remarkable things and build a brighter tomorrow. Our vision is to chart the course to cloud maturity for businesses and individuals. We accelerate their journey and power their competitive advantage.

Lady

Chief Doggo Officer

What's the biggest problem your team is solving?

It makes a difference when you can get out of bed in the morning selling something that’s doing actual good. Organizations all over the world, of all sizes, in every industry, are facing a major challenge and opportunity with cloud. We reach out to these businesses with real value, because we have a product they need.

Madeline

Sales Guru

What are A Cloud Guru Perks + Benefits

A Cloud Guru Benefits Overview

We treat our people well, simply because it's the right thing to do.

Culture
Volunteer in local community
To celebrate our value 'Be Hungry, Stay Humble' we plan a day of charity each year. We volunteer around the city, and are active environmentalists.
Partners with Nonprofits
Our vision is to enable anyone, anywhere to become a cloud guru. We live this by partnering with nonprofits like Women Who Code and gifting money to all employees to donate to charity.
Friends outside of work
Eat lunch together
Intracompany committees
We stay connected through our Culture Committees, A Proud Guru, Anti-racism DIG (Diversity and Inclusion Groups), and Women-In-Tech DIG.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
From ex-6th street bar owners to ex-Silicon Valley, our management team, lead by our fearless leader and President Katie Bullard, is not only diverse in gender, but also background.
Unconscious bias training
All employees go through unconscious bias training annually, as well as when they become a people manager and interviewer. Plus we have tons of bias reminders trickled into our day-to-day.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Our anti-racism and women in tech groups are the first of our employee resource groups. We also have A Proud Guru lead by our LGBTQIA community!
Hiring Practices that Promote Diversity
We use Greenhouse Inclusion which is paid software to help remove unconscious bias from our hiring practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Put aside up to $2,700 bucks to spend on yourself, or $5,000 on your dependents. $$$
Disability Insurance
Dental Benefits
A Cloud Guru pays for 100% of employee dental up to a cap dollar amount.
Vision Benefits
A Cloud Guru pays for 100% of employee vision, up to a cap dollar amount.
Health Insurance Benefits
We offer medical, dental, and vision insurance plans that fit your needs, whether it’s just you or you’re supporting a family.
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
From free headspace licenses and daily meditation to our Employee Assistance Program and manager hotline, wellness means physical AND mental health!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of parental leave, so go on and have a little one.
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Work remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave.
Restricted work hours
Company sponsored family events
Work to live, don't live to work!
Vacation & Time Off Benefits
Generous PTO
Even when your office is your living room, it can be good to get away from it. All Gurus get four weeks paid time off, 10 sick days, and enough holidays to make a banker blush.
Paid Holidays
Paid Sick Days
Sorry you're sick. Here's 80 hours of paid sick leave a year.
Perks & Discounts
Casual Dress
Commuter Benefits
Are you a train or bus person? When we're in the office, we offer free parking for our drivers, and if you're a walker we reward you with $125 monthly stipend.
Company Outings
Get to know the Gurus with good times, like get-togethers inspired by our values, virtual drawing sessions, or a socially distanced drive-in movie.
Free Daily Meals
Family lunch is our favorite office tradition. When we are in the office we don't eat at our desks, we eat together.
Stocked Kitchen
We eat a lot of cheese, and have heated debates over LaCroix vs Waterloo. The hard-boiled eggs are a bit watery, but people eat 'em!
Some Meals Provided
Happy Hours
Parking
We have your Downtown parking covered. We offer paid garage parking nearby the office.
Pet Friendly
Our office doggo Lady will greet you at the door and steal food out of your trashcan.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
If you walk, train, or bus to work, you get money monthly that can be put towards a gym membership.
Home Office Stipend for Remote Employees
To make WFH a little more awesome, you get $$$ to build out or improve your home office set up.
Professional Development Benefits
Job Training & Conferences
Training is in our DNA. Every Guru is given $250 a quarter to spend on professional development, and given 2 hours EVERY week to put aside their daily work to focus on training.
Tuition Reimbursement
Gurus get $1000 annually to use towards any personal development including tuition, textbooks, and classes.
Diversity Program
Lunch and learns
Improve your sales skills, branding skills, learn how to not get your passwords stolen, figure out what the heck is going on with your benefits... we love a good lunch and learn!
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 annually for continuing education.
Time allotted for learning
Every Friday for 2 hours, we put down our normal work and spend time learning something new.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Within months of joining, all Gurus take their Certified Cloud Practitioner exam, so that we can empathize with our students. After that, use your training budget for all the certs you need!

Additional Perks + Benefits

We were always really proud of the in-office experience we created for people. The space, the location, and what we offered internally was really key. Then COVID happened, and that all went out the window. That's why it was important for us to recreate this experience virtually for our new hires and our existing team. We wanted to take our best-in-class office experience and make it a best-in-class at home experience.

To learn more about our remote culture and perks, check out this article: https://www.linkedin.com/pulse/cloud-guru-launches-new-wfh-perks-benefi…

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