Sr Site Reliability Engineer at The Walt Disney Company (Orlando, FL)

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Do you want to be part of a team that creates magic for millions of guests? Behind the scenes, the Retail Technology Operations team helps provide magical digital and physical experiences applying the latest technology; and our Site Reliability Engineers provide expert engineering services in the cloud, automation, and reliability to support the innovation and operation of The Walt Disney Company. We are passionate about ensuring our systems provide the best guest experience! You will protect and improve the automation and systems that run Disney's experiences and services with a focus on availability, latency, and automation while embracing a DevOps culture.
You will report to Sr Manager-Technology
Responsibilities :
The Site Reliability Engineering Team within the Retail Technology Operations focuses on improving our services and systems availability and performance. This is done through driving observability around our services, designing and implementing tooling and automation and working with our business and development teams to bring data-driven solutions. As a Senior Site Reliability Engineer, you will create automation for our services, expanding observability of the environment, participating in infrastructure design discussions, working with teams to implement complete solutions and resolving issues across environments.
  • You will oversee our current cloud and SaaS services - install, upgrade, maintain all necessary middleware components, work with cloud vendors to integrate APIs and automation tools
  • You will work to compile a runbook that identifies all known, potential risks and incidents, and have well-defined procedures to reduce or eliminate the risk if they occur, you will also have on-call and incident resolution responsibilities
  • You will deploy and manage new modern cloud technologies using infrastructure-as-code, self-healing, security automation patterns, instrumented and monitored
  • You will participate in implementation of complex engineering solutions across Retail Technologies
  • Manage and escalate delivery impediments, risks, and changes tied to the engineering programs to the partners
  • Work with our development teams to ensure smooth operational transition of solutions, and to improve existing solutions post turnover

Basic Qualifications :
  • Experience programming in one or more of: Python, Ruby, Java, Go, Rust, C/C++ (3 years)
  • Experience with Cloud/PaaS/SaaS Environments (e.g. AWS, Azure, Google Cloud Compute) (3 years)
  • Proficient, collaborative, and experienced in building reliable, scalable, enterprise systems (5 years)
  • UNIX/Linux administration, troubleshooting, performance tuning, & security (3 years)
  • Lead technical projects, working with project managers to ensure smooth delivery (2 years)
  • Experience working with Security Operations teams to design security into solutions and avoid existing issues (2 years)
  • Understanding of observability principles (monitoring, logging, tracing, alerting), tools and practices that promote observability (3 years)
  • Experience with continuous integration tools (e.g.Gitlab, AWS CodeBuild, CodeDeploy, CodePipeline, Azure DevOps) (3 years)
  • Configuration management and orchestration (e.g. Terraform, Cloud Formation, Ansible, Chef) (3 years)
  • Excellent written and verbal communications; ability to develop presentations

Required Education :
  • Bachelor's degree in applicable field
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Technology we use

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An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Volunteer in local community
Partners with Nonprofits
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days

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