Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.

We envision a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We secure our 85,000+ customers through industry-leading threat research and intelligence, a complete portfolio of best-in-class product innovation, plus expert services to help organizations at every step of their transformation journey.

We are the world’s security leader, a company built on the foundation of challenging and disrupting the way things are done, innovating ahead of threats, and redefining what it means to be “secure”.

We’re looking for innovators and risk takers who are as committed to shaping the future of cybersecurity as we are. Are you up for it?

Job Description

The Sr. Proofpoint/Gmail Engineer, Palo Alto Networks will be responsible for leading initiatives for both Gmail and Proofpoint. You will be expected to work with vendors, run meetings, train support desk, and cross-train End User Engineering. You will be responsible for handling relationships, feature requests, or escalated requests from various departments, while leveraging Jira to prioritize and effectively show progress on said requests.. You will be responsible for owning, developing, and communicating the vision and strategy of initiatives planned in advance through quarterly business reviews, and presented via multiple roadmap sessions. This vision and strategy may change and you will be expected to have the agility to change or modify the roadmap to align with the needs of the business. 

You will also oversee the execution of new initiatives, purchased professional services and technology requests on behalf of IT. Working closely with IT and InfoSec, as well as leadership to understand and prioritize requirements, translate into project plans, and will work with platform experts to develop scalable solutions. 

This role will partner with both InfoSec and Infrastructure, business partners (e.g. IT, Sourcing, Finance, Legal, Partner), and production teams to analyze current state and recommend system improvements foundational to powering integrated IT strategies and journeys enabling the achievement of business critical goals. 

Your team is responsible for developing and implementing the tech roadmaps for Gmail and Proofpoint PPS, and you’ll work side by side with the Google Workspace administrators.

Your Impact 

• Work closely with IT-End User Engineering, IT-Infrastructure, InfoSec, and leadership to understand technology capability gaps across our integrated Enterprise Mail Routing infrastructure.

• Anticipate technical needs by translating business requirements into a flexible technical architecture across multiple products; enable strategy, use cases, and current/ future needs, building with an eye towards both quality and scale.

• Work with cross-functional technical leads to design solutions that optimally utilize our enterprise mail routing infrastructure that supports our evolving IT strategy; stay abreast of InfoSec and other product manager strategies to ensure cohesion across the company.

• Partner with cross-functional teams to develop a shared transformation roadmap; drive alignment and progress on transformational initiatives and deliverables. 

• Drive and coordinate development of system documentation, privacy, testing, and UAT requirements

• Utilize industry best practices and data-driven insights to provide strategic guidance and direction to our leadership

• Partner with InfoSec to scale training, best practices, and tech capability roadmaps; ensure that End User Engineering, Support Desk and other administrators of the Gmail and Proofpoint environments understand the capabilities available to them to help them with their day to day activities

• Communicate proactively with internal stakeholders throughout a project’s life cycle across functional areas; articulate technical concepts to non-technical audiences leading with the “what” and the “why” over the “how”

Qualifications

Your Experience

• Bachelor’s degree in business or technical field required

• Extensive Knowledge and Experience with Proofpoint Protection Services, Gmail mail routing settings in Google Workspace Admin Console, and various email relay configurations.

• Extensive Knowledge and Experience with AD, Core Google Workspace Services (Gmail, Calendar, Drive, Vault, Groups etc), AppScript, Python, Powershell, GCDS, and GAM

• Experience configuring email and authentication (SMTP, ARC, SPF, DKIM, DMARC, DNS)

• Troubleshooting email in large and complex environments

• Deadline-driven, organized, and able to adapt to the rapid business and organizational demands that result from a high-growth environment

• Cross-functional understanding of email operations, security practices and the user experience

• Experience with JIRA/Confluence/Service Now

• Experience working with cross-functional global teams

• Knowledge and experience creating and maintaining policies, standard operating procedures (SOPs) and technical documents

Additional Information

Your Team

Being in End User Engineering at Palo Alto Networks means that you will be in the midst of the changes impacting our cybersecurity industry, helping our internal teams, customers, and partners address the ever-changing threats we all face daily. Making, doing, building, and rebuilding, leading initiatives that have never been done before. We solve real problems with new ideas, striving tirelessly for simplicity.

We are disruptors; we challenge entrenched beliefs and look to the future of what’s possible. We like our work to answer big questions and drive the business ahead. How do we enable more productivity and strengthen our ability to scale? How do we fuel our culture of learning, experimentation, trust, and continuous improvement? And how do we show up and collaborate with one another every day in ways that invite us to do our best work?

Disruption is at the core of FLEXWORK, our approach to how we work. We’re changing its nature from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. We firmly believe that diversity strengthens our ideas and the way we work. It’s simple: we can’t accomplish our mission without diverse teams innovating together, and for that we need you to be your true, whole self at work.

Our Commitment

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.