Sr. Professional Services Resident Consultant - Federal at Zscaler

+ 1 more | Remote
Sorry, this job was removed at 9:14 a.m. (CST) on Thursday, April 21, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur-the internet-so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description
Resident Consultants at Zscaler help their customer(s) properly deploy, configure, and operationalize their Zscaler solution throughout the lifecycle of the assigned engagement (usually a minimum of 12 months). Zscaler Resident Consultants are experts in their field and are expected to integrate with the customer's team(s) in order to ensure Zscaler's solutions are proper designed, configured, resilient, and that overall best practices are followed.
This opportunity is for a Remote Resident Consultant position and the candidate will perform the majority of their work remotely, although travel to a customer's site may be required on an as-needed basis.
ALTERNATE OPTION
This opportunity is for an Onsite Resident Consultant position and the candidate will be required to perform their work onsite at a pre-approved customer work location for a specified number of hours per week (usually ~40/hours per week). Remote work is expected to be limited for this position.

Responsibilities:
  • Become a Zscaler cloud services expert through self-study, company training, and a desire to excel.
  • Collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.
  • Integrate with Customer's cyber security/network security team(s) to assist in integrating Zscaler solutions into the customer's environment by providing configuration guidance, recommendations, best practices, etc.
  • Assist customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and/or Cloud Operations as required.
  • Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler-internal teams.
  • Respond rapidly to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand).
  • On an as needed/pre-approved basis, travel to customer location(s) to assist with short-term customer objectives.
  • Be able to pass customer-required drug-screening and/or background checks. Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.
  • Meet customer COVID vaccination requirements or qualify for a reasonable accommodation (as defined by customer). Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.

Qualifications
Required Skills:
  • 6+ years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Professional Services Consultant, or a Support Engineer).
  • Deep understanding of networking and/or security in Enterprise environments.
  • Able to learn and support cutting-edge technologies while context-switching.
  • Strong understanding of how to navigate technical and architectural discussions.
  • Comfortable talking about technical topics/issues with business people and business topics/issues with technical people; Able to express complex concepts in plain language to reach broader audiences.
  • Excellent communication and follow-up skills across internal and external organizations.
  • Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols.
  • Familiarity with Proxy, SSL, and SSL Inspection (e.g. Break & Inspect).
  • Versatile with using various operating systems including Windows, Mac, and/or GNU/Linux.
  • Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR.
  • Experience working within or directly with the US Federal Government preferred.

Preferred Skills:
  • Professional experience/familiarity operating solutions built on: Azure, AWS, and GCP.
  • Experience with Hypervisors (in order of preference): VMware, Hyper-V, and KVM.
  • Working knowledge of authentication systems such as SAML, LDAP, and MS Active Directory.
  • Industry certifications such as CCNP, JNCIP, PCNSA (or Higher), CISSP, or CCSP.

Additional Information
All your information will be kept confidential according to EEO guidelines.
#LI-BP1
What You Can Expect from Us:
  • An environment where you will be working on cutting edge technologies and architectures.
  • A fun, passionate and collaborative workplace.
  • Competitive salary and benefits, including equity.
  • A team environment filled by people passionate about protecting the US Government.

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.
Zscaler thrives on differences and believes those differences are critical to our success as a global company. Zscaler is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What You Can Expect From Us:
  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What You Can Expect From Us:
  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PipedriveCRM
    • MarketoLead Gen

An Insider's view of Zscaler

What are some social events your company does?

Here at Zscaler, we know how to have fun! Many of us participate in events ranging from celebrating cultural events, Intern Expos, Family Fun Day, International Women's day, to organizational off-sites.

We are able to find ways to celebrate anything from annual Employee Work Anniversaries to being recognized as a Great Place to Work company!

Valerie

Talent Ops Specialist

What kinds of technical challenges do you and your team face?

One challenge my team faces is staying ahead in the ever-changing tech landscape. We’re tackling this by building a library of widgets, or carefully designed, reusable pieces of code, so we can keep our tech stack dynamic. The goal is to be able to plug these widgets into any of our products, reducing redundancy and keeping things loosely coupled.

Bettina

Software Engineer

What are Zscaler Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within

More Jobs at Zscaler

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Zscaler's full profileSee more Zscaler jobs