JOB SUMMARY
The Senior Manager, Technical Lead position will play a crucial role in the evolution of the Self-Service Products and Platforms (SSPP) team as we evolve to a more multi-disciplinary, outcome-focused organization. Accountable for delivering software solutions within the broader SSPP organization, the Technical Lead will, over time, seek to invest in their organization's ability to consistently meet both external stakeholder and internal team needs. This role will be responsible for developing a high performing organization by creating and fostering an iterative and continuously improving environment.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Plan, develop, and deliver software solutions, within budget and pursuant to defined requirements.
Work cross-functionally to manage new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
Responsible for their team's technical execution and final decisions for all software solutions developed and delivered (includes epic and story development and estimation, adherence to defined Definition of Done, strategic processes, automated test development and execution). Additionally, contribute to the technical execution and final decisions for all software solutions created (includes product definition, user experience and information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
Responsible for the quality and performance of all software solutions created.
Develop an organization that supports outcome-based delivery, resolving technical debt, responding to production issues, improving quality, and investing in predictability.
Collaborate with internal and external organizations to receive input and to build alignment on Technical execution of solutions.
Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.
Align team to program-wide standards, such as instrumentation, universal design, brand and experience consistency.
Build, maintain, and iteratively improve a high-performing team, leveraging metrics to measure and communicate success as well as areas for improvement.
Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
Upholds team operating rhythm to enable data-driven iterative improvement. Ensures that the team is changing and iterating as a cohesive, inclusive unit.
Develop and operationalize a communication plan that ensures alignment with internal and external teams.
Possesses broad experience within their field, solving design problems and developing specialized skill sets. Also has the ability to guide others towards solutions that fall outside of their direct experience.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledgeable in software development best practices
Background in software development as a hands-on technical contributor
Experience working in an Agile (e.g. Scrum, Kanban) development environment
Demonstrated ability to quickly pick-up and manage projects using unfamiliar technologies (e.g. languages, libraries, frameworks, etc.)
Has a passion for technology and the ever-evolving software development ecosystem, keeping current about changes coming for tools already in use while looking forward to new tools and paradigms being introduced
Ability to leading cross-discipline/cross-technology teams
Expert on product and outcome. Seeks learning opportunities and is not above any of the details.
Ability to analyze, interpret and present data related to team performance and productivity
Ability to manage complex and diverse projects
Strong problem resolution techniques, ability to find solutions
Strong communication skills, verbal and written, for internal and external customers, especially stakeholder expectation management.
Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
Ability to make decisions and solve problems while working under pressure
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise, mentor, and motivate others
Ability to prioritize and organize effectively individually as well as on behalf of the team
Education
Bachelor's degree in Technical field, such as engineering or computer science or relevant work experience.
Related Work Experience Number of Years
Technical Experience (e.g. Software/Test Engineer) 4+
Experience leading complex projects 3+
Team (direct staff) leadership 3+
WORKING CONDITIONS
Office environment
MPD638 298912 298912BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $107,600.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.