The Charter Technical Engineering Center (CTEC) facilities in Englewood, CO oversees the design and architecture of Charter's multi-billion dollar network infrastructure. We investigate, select, develop, and integrate technologies and solutions that meet the needs of the company for short, medium and long term initiatives. This includes the delivery of the technology plan and future architecture for Voice, Video, Data, Optical, Commercial, Cloud, CPE, Network and Access.
JOB SUMMARY
Responsible for providing direction and leadership to designated staff. Develop and maintain product integrity strategies and oversee engineering initiatives. Coordinate and collaborate with Architects, Product, Network Operations, Field Operations, Customer Care and Leadership teams to ensure optimal customer experience. Responsible for developing capital budgets, purchasing, staff development, managing the support of existing products and the deployment of new products.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Manage engineering staff involved in the design, implementation, maintenance, enhancement and troubleshooting of product delivery platforms.
Provide overall direction for all areas of engineering support for system locations regarding new and existing technologies and current operating standards
Consult with managers regarding technical operations and strategic planning of rebuilds, network operations and dispatch, new product development and deployment
Responsible for compliance with company engineering standards, policies and procedures
Maintain good relations with local utilities, vendors, contractors and government agencies
Monitor and provide guidance in the capital budget process to ensure projects are cost effective, completed on time, and on budget
Provide quality assurance support and direction to engineering staff regarding new or existing technologies, company technical quality assurance (TQA) standards.
Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.
Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance
Perform other duties as requested by Manager
REQUIRED QUALIFICATIONS: Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to provide coaching and counseling when necessary
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Knowledge of company products and services
Knowledge of Electronic theory, Federal Communications Commission regulations and Fiber Optic theory
Strong leadership skills with proven ability to provide effective, results oriented direction
Education
Bachelor's degree in Engineering or related field, or equivalent experience
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Related Work Experience
3+ year Project Management work experience
3+ years of related leadership experience
7+ years of Engineering HFC and Networking experience
WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
Moderate Travel Required
#LI-RC1 EGN600 301671 301671BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $107,600.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.