About Spring Labs:

Spring Labs is redefining how data is exchanged for the new age of data sharing, security, and consumer privacy through decentralization. Our Spring Protocol Tech Stack, which includes the use of Blockchain and Cryptography, allows institutions to share information among themselves to verify identities and reduce fraud - all while protecting consumer data.

Working at Spring Labs is about being part of a collaborative team, comprised of some of the most talented people in the industry. You would be welcomed into a fun, inclusive environment where we care as much about our employees as we do about our product. 

Manager of Systems Engineering at Spring Labs, provide IT support internally, manage company assets, implement security controls, troubleshoot devices, software, and network problems, and partner to onboard and off-board employees.

To be successful, this person needs to have strong organizational, collaboration, and communication skills to effectively manage both IT service tickets, program management, and network connectivity simultaneously.

What you'll do

• Support internal users on all issues related to OS platforms, applications, and network issues.
• IT service desk support (creation and maintenance of help desk tickets, triage/prioritization/support.
• Asset management (procurement, maintenance, device configurations, device access controls, patch management).
• Implement security measures as required.
• Troubleshoot Mac and PC software, hardware, and network connectivity problems Infrastructure Support (printers, WiFi, devices).
• Employee on-boarding and off-boarding (device provisioning for laptops and tablets, access provisioning, and de-provisioning of accounts).
• Mobile device management (identifying, implementing, and maintaining MDM and EDR solutions).

About you

• 5+ years experience in IT security.
• 5+ years experience in IT support.
• 5+ years in IT program management and maintenance
• Bachelors degree in Computer & Information Technology or related discipline, or equivalent experience.
• Outstanding customer service and interaction skills.
• Experience with Jira Service Desk or a similar application.
• Experience with configuration management (e.g. Azure AD, Microsoft intune, Sentinel One, Jamf device, etc.).
• Strong networking background (experience with firewalls, VPNS, Dynamic Routing protocols, procuring and managing internet connections, switching deployments and configurations).
• Experience with configuring and maintaining 802.1x.
• Outstanding verbal and written communication skills, to include documentation
• Proactivity and strong planning skills.
• Demonstrated ability to learn and develop technical skills as required.
• Knowledge of network troubleshooting.
• Experience supporting macOS, Windows, and Linux systems

Additional skills preferred

• Experience providing infrastructure solutions in a global enterprise environment.
• Strong understanding of complex IT infrastructure.
• Strong customer, organizational, prioritization, multitasking, communication, and leadership skills.
• Experience with system scripting languages (bash, PowerShell, etc).

Perks

• Casual Work Environment
• Fully Stocked Kitchen
• Free Gym
• Weekly Office Events
• Flexible PTO
• Paid Sick Leave
• Comprehensive Medical/Dental/Vision
• 401(k)

Equal Opportunity Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.