SailPoint
Hybrid

Sr. Implementation Engineer

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AI Services - Solution Architect / Implementation Engineer
Location: HQ - Austin, TX or Remote
Employer: SailPoint Technologies Inc.
Job Duties:

  • Work closely with customers to deploy, test, and debug the AI Services product in client environments
  • Act as the technical lead during deployment projects. Ensure customer understanding of the product and guide the customer team to a successful implementation
  • Communicate to clients and delivery partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation
  • Review and advise on partner implementation plans
  • Coordinate multiple customer engagements simultaneously and work independently with customers
  • Coordinate with internal (SailPoint) project teams to implement AI Services in tandem with other initiatives
  • Work with AI Services product management and DevOps teams during implementations to improve the product and the implementation process
  • Perform (IIQ and IDN) customer health checks as part of environmental preparation for AI Services integrations
  • Assist customers with developing testing plans and remediation of findings during customer QA testing


Job Requirements:

  • Bachelor's degree in Computer Science, Engineering or equivalent
  • 2+ years of professional work experience as part of an enterprise software company or systems integrator
  • Experience with Identity and Access Management Solutions. Experience with SailPoint products (IdentityIQ and IdentityNow) preferred
  • Clear understanding of Identity Management concepts such as roles, access reviews, and access requests
  • Proven track record of troubleshooting techniques and effective use of documentation, online sources, testing, experimentation, and the knowledge of other technical professionals to solve problems
  • Administrator or implementer-level experience with cloud-based software packages
  • Experience with troubleshooting web services
  • Knowledge of SSL and certificates
  • Networking knowledge and exposure to application server clusters
  • Experience with role based access management (RBAC)
  • Excellent communication skills and experience working with clients and partners


SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
SailPoint's Sail-U program is designed for recent college grads and those with non-traditional backgrounds. It's an early-career program that helps build the next generation of identity leaders.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Personal development training

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