Location: Carlsbad, CA

Description:

The Judge Group has partnered with a Leading golf apparel brand.

***Email resume directly to [email protected] for faster consideration***

JOB OVERVIEW

Responsible for planning, designing and implementing technical components and strategies for relevant service areas with a focus on audio/video communications, workspace of the future and digital technologies. Additionally, the Digital Workspace Engineer works to create a world class collaboration experience for all users including remote/mobile, hybrid and on-site.

ROLES AND RESPONSIBILITIES

• Designs, builds, tests and implements modern workplace technologies in an enterprise environment

• Specific responsibility for seamless integration of AV and communication technologies in conference rooms, auditoriums and training rooms

• Deploys solutions that are creative, innovative, stable and intuitive with easy user interfaces

• Responsible for designing and building highly available content, communications, and collaboration environments that lets employees communicate and collaborate easily and intuitively.

• Deploy solutions in Office/Microsoft 365 Environments, Teams, Azure, WebEx, Zoom and any other communications eco-system

• Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions

• Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces

• Follows the standards and policies defined for the AV services, conference rooms, Cisco WebEx and MS Teams services

• Design, administer, and manage a scalable enterprise-level AV platform based on business requirements

• Lead testing practices to ensure AV changes/upgrades don' t negatively impact key business applications or user experience

• Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions

• Develop custom configurations and/or software solutions around AV services as necessary

• Provides the last line of defense for AV support within IT

• Act as a Subject Matter Expert (SME) for Cisco/Teams rooms, telephony system, conference room architecture/standards, video/audio/web conferencing, streaming & digital signage infrastructure

• Implements standard methodologies for enterprise monitoring, troubleshooting and maintenance of our enterprise collaboration systems

• Act as the escalation point for support issues and works closely with operations teams to facilitate efficient end user support, troubleshooting and resolution

• Create and maintain detailed systems documentation to support, clear and compelling communication and drive alignment and standards between all sites and brands

• Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technologies

• Satisfies customers with a state-of-the-art solutions, and unlocking the potential of new technologies

• Takes ownership and responsibility for tasks that are assigned

• Demonstrates consistent professional and superior customer service and interpersonal skills

• Performs all other duties as assigned by the supervisor and or manager

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Skilled and knowledgeable with all collaboration and modern communication platforms

• Advanced working knowledge with projectors, monitors & all-in-one communication solutions and platforms

• Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex computer, AV and technical systems, components and associated peripherals

• Skilled with various video and audio formats, sample rates, A/D conversion and core audio technology

• Working knowledge of Azure Automation, PowerShell and other scripting tools and languages

• Proven depth of knowledge and hands-on experience in Microsoft and TCP/IP networking environments

• Thorough understanding of Active Directory & cloud Interfaces (ADFS) including Okta MFA

• Professionalism, reasonable judgment, a sense of ownership and responsibility as well as extraordinary communication and customer service skills are imperative to the success of this position.

• Consistently demonstrate professional and superior customer service and interpersonal skills.

• Keeps abreast of current developments and trends in relative areas of technology

• Able to produce professional documentation for standards, policies and procedures

• Able to embrace an environment that is constantly changing to meet the needs of the business

EDUCATION AND EXPERIENCE

• Bachelor's degree in computer science, engineering or related field

• At least 6-8 years (or relative) in AV engineering role, where you learned the nuances of IT administration

• Experience with cloud telephony system, Microsoft O365 integrations, and BI platforms, PowerShell scripting, Cisco WebEx configuration and management, multiple collaboration platforms, conference room designing, MS Teams, and Level 3 escalation support

• Ability to identify, scope, and recommend improvements in the AV space

• 2 to 4 years of scripting experience such as Python, PowerShell, or other automation tools

• Tech savvy, ability and passion for learning new technology and tools

• Passion for customer support, a drive to help end-users get what they need to do their jobs the best they can

• A sense of satisfaction from assisting end-users in getting what they need on time

• Ability to: plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com