ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
As a Sr. Backend Software Engineer you will be a member of our Global Cloud Services organization. In this challenging role, you will have the opportunity to build next-generation customer-facing cloud monitoring tools. You will also work cross-functionally with multiple teams on the design, architecture and implementation of our monitoring platform that enables self-service monitoring for our customers.
The ideal candidate should have a strong background in software development, systems architecture and engineering, understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, databases, web and application servers. Prior experience in software development/engineering, release management/devops and managing large-scale server infrastructure distributed is highly desirable.
What you get to do in this role:
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
- Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
- Contribute to the design and implementation of new products and features while also enhancing the existing product suite
- Be a mentor for colleagues and help promote knowledge-sharing
To be successful in this role you have:
- 4+ years of strong programming experience using Java/Python languages.
- Strong hands-on experience with Operating systems (Linux preferably) using multi-processes, IPC mechanisms, multi-threading, filesystems, etc.
- Capable of delivering on multiple competing priorities with little supervision.
- Excellent verbal and written communication skills.
- Bachelor’s Degree in computer science or equivalent experience.
- Experience with building distributed systems with HA capabilities.
- Experience with message bus such as RabbitMQ, Kafka is a big plus
- Experience with open-sourced time-series databases like InfluxDB, Prometheus and visualization software like Grafana is a plus
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.