Solutions (Sales) Engineer (Remote)

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About ClosedLoop:

ClosedLoop.ai is healthcare’s data science platform. Purpose-built and dedicated to healthcare, we make it easy for healthcare organizations (HCOs) to use AI to improve outcomes and reduce costs. Our platform combines an intuitive end-to-end machine learning platform with a comprehensive library of healthcare-specific features and model templates.

We are the leader in delivering unbiased accuracy and explainable AI healthcare solutions. Regardless of whether our customers have extensive data science teams or are just starting out, our products are engineered to help them harness the power of AI to improve patient outcomes, achieve clinical excellence, and enhance business success.

What sets us apart is our commitment and ability to deliver AI solutions at-scale in healthcare. We’re ready to help change the world. Are you? Come join us!

Recent Highlights: 

ClosedLoop recently won the largest Healthcare AI contest in history - the CMS AI Health Outcomes Challenge, was named a top performer in the KLAS Healthcare AI report and has raised more than $45M in venture funding from top tier Healthcare investors.

About the Team:

We believe that diverse teams are stronger teams. Working with people with different backgrounds and experiences will be crucial for our ability to build systems that drive unbiased outcomes.

We are 100% remote, and we strive to create a supportive team with a high degree of trust and accountability. We have zero tolerance for those that disrespect others.

Continuous improvement is part of our culture, and everyone is expected to look for ways to improve how we work as a team and as individuals.

About the Role:

ClosedLoop is looking for a motivated and talented Solution (Sales) Engineer to drive technical presales activities with key prospective customers. 

You will collaborate closely with Healthcare organizations evaluating ClosedLoop, applying your expertise with the ClosedLoop platform to help organizations understand how we can help them achieve their AI and machine learning goals. 

You will be able to link product capabilities and technical features into business impact for our clients and prospects. 

You do not need to be a Data Scientist (though many of us are!) but you do need to quickly grasp quantitative and technical topics and excel at explaining complex topics simply. 

As an early member of the Solution Engineering team, you will also help build the playbook that will support future growth. 

What you'll do: 

  • Collaborate with the Account Directors (AD) and the Sales Development Representative (SDR) to qualify the use case and technical aspects of a sales opportunity.
  • Lead Discovery meetings focused on exploring the customer use case, business requirements, and technical environment. 
  • Conduct tailored demonstrations of the ClosedLoop Machine Learning platform.
  • Collaborate with Professional Services and Data Science to plan and execute Proofs-of-Concept (POC), and other hands-on evaluations. 
  • Build the business case linking ClosedLoop capabilities back to customer impact.
  • Answer questions and provide technical guidance to the customer’s technical team regarding the ClosedLoop platform.
  • Support sales development activities such as webinars, conferences, and other events.

Who we are looking for: 

  • BA / BS Degree preferably in a technical field.
  • 3+ years in Technical pre-sales or other technical/consultative customer-facing roles.
  • Experience selling cloud applications; big data, analytics, data science, or business intelligence a plus.
  • Excellent verbal and written communication skills along with superior presentation skills.
  • Experience in Healthcare (payer and/or provider) a plus.
  • Ability to travel up to 30% of the time.

Why ClosedLoop:

  • Competitive salary
  • Equity in a high-growth start-up!
  • 401K 
  • 100% company covered for medical, dental, and vision for employees and their families
  • Flexible PTO and paid holidays
  • Remote-First Culture – we work hard to ensure everyone at ClosedLoop has a fun experience
  • Yearly off-site with the entire ClosedLoop team (to be resumed soon 🤞)
  • Fun, collaborative, and challenging work with a transparent leadership team
  • Team environment built on trust and accountability

Employee Testimonials:

  • "Exciting place to work! - Company has a great vision for the role of machine learning (and AI) in healthcare. Exciting to go to work every morning!"
  • "Work Hard and Feel Rewarded - The CEO and CTO have total faith in their team, and the employees ideas and opinions are highly respected and listened to. The executive team’s passion for our company's mission is contagious, which makes our high standards fair and rewarding."
  • "Room to thrive"
  • "Passionate People, Supportive Environment, & Strong Vision"

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Technology we use

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An Insider's view of ClosedLoop.ai

What's something quirky about your company?

Other companies worry about putting out HR fires at all-hands Kick-Offs. We interview our co-founders Hot Ones style and have them eat chicken wings covered in ghost pepper while talking about our OKR

Jim

Director of Sales Development

How do you collaborate with other teams in the company?

Working at a specialized company means that cross team cooperation and knowledge sharing is very easy as everything is always applicable. Moreover, despite remote work, everyone is super excited about what we do and is always eager to hop on a call to hear how everyone is chipping in towards the same goal as well as how they can help you succeed.

Juan

Data Scientist

What are some things you learned at the company?

ClosedLoop has challenged me to take on new responsibilities and learn new skills - from python to UX research/design. Colleagues at every level are supportive and willing to share their domain expertise and technical knowledge. There is ample opportunity for growth, and to make a meaningful contribution to the company’s mission along the way.

Helen

Director of Product

What makes someone successful on your team?

ClosedLoop is a company that doesn't shy away from a challenge. The same goes for our entire team - we all share a passion for transforming patient outcomes with AI, and it makes for a positive and fast-paced environment full of opportunity.

Cameron

Product manager

What are ClosedLoop.ai Perks + Benefits

ClosedLoop.ai Benefits Overview

Perhaps the biggest perk of working for ClosedLoop is knowing you're part of a growing company that's making a real difference in the healthcare industry, and in the lives of patients! At ClosedLoop.ai, we also know you have a choice of where you decide to spend your working hours and put forth your efforts. For that reason, we offer the best to our employees, including:

- competitive salary
- equity in a high-growth start-up!
- 100% healthcare coverage for medical, dental, and vision for employees AND their families!
- employee 401k participation program
- unlimited PTO including paid holidays where we all take a break
- remote-first culture – we work hard to ensure everyone at ClosedLoop has a fun experience regardless of their location
- slick office location right on Lady Bird Lake in Austin, if that’s your thing
- yearly off-site with the entire ClosedLoop team (to be resumed soon 🤞)
- fun, collaborative, and challenging work with a transparent leadership team

Culture
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
We are a remote-first team distributed across the US.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ClosedLoop provides unlimited PTO! Take it when you need it.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Every quarter, ClosedLoop will set up an employee outing. Last quarter it was an escape room.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion
Parking
Free parking at co-working space
Pet Friendly
Relocation Assistance
ClosedLoop will reimburse employees moving from out of state.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within

Additional Perks + Benefits

Along with unlimited PTO, collaborative teams, and a fun environment, we have a pretty unique benefit. ClosedLoop covers 100% of medical, dental, and vision for employees and their families.

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