Roles and Responsibilities:

Zoom is looking for a dynamic leader to join our existing America’s leadership team driving the success of Zoom Phone in the commercial segment. Zoom is looking for an energetic leader with deep knowledge and experience in the Unified Collaboration, UCaaS and telephony industries. This first line manager role will be tasked with leading the “Delivering Happiness” culture here at Zoom, to our partners, customers, and the team. This leader will be responsible for identifying and hiring the best Zoom Phone SE team in the world. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better. They must foster a culture of trust, teamwork, and continued improvement both personally and professionally. The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred (Microsoft, RingCentral, 8x8, Cisco, etc)

As the Zoom Phone Solution Engineering Manager you will:

• Responsible for serving as the business partner for the Zoom Phone Americas Sales Leaders as well as partnering with the existing Solution Engineering Leadership 

• Attract, coach, mentor and develop a highly technical and driven team 

• Set the Zoom technical strategy for Zoom Phone America’s Commercial team

• Build business plan with your Sales partners

• Handle technical and customer escalations from the team 

• Define and implement technical demand generation and events

• Evaluate, implement and improve business processes to build an efficient scalable team

• Work cross functionally to deliver results 

• Drive the Zoom Vision 

• Deliver happiness

Skills Required:

• Lead by example and influence, always from the front 

• Work effectively across multiple leaders and departments 

• Strong business acumen and executive presence 

• Minimum 7 years experience in the Unified Collaborations industry 

• Minimum 3 years leading a previous technical pre-sales organization 

• In-depth knowledge of "traditional" voice communications systems and applications 

• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

• Thorough industry competitive knowledge including solution, technology and product offerings 

• Ability to discuss Business Objectives, Business Outcomes, TCO and ROI with customers 

• Formulate and communicate a technical solution vision 

• Understand Zoom partner and ecosystem partners, products and applications 

• Be flexible and able to function in a high growth environment

• Typically requires BS/BA (EE/CS) or equivalent

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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