GumGum

GumGum is a global technology and media company

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Solutions Engineer

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Summary

GumGum is a contextual-first global advertising technology company that captures people’s attention, without the use of personal data. We believe that a digital advertising ecosystem based on understanding a consumer’s active frame of mind rather than behavior builds a more equitable and safer future for consumers, publishers and advertisers alike. Founded in 2008, GumGum is headquartered in Santa Monica, California and operates in 19 markets worldwide. For more information, visit gumgum.com.

A Solutions Engineer (SE) has strong familiarity with header bidding and server-to-server integrations types and is a key team technical problem solver. In short, the role is the first level of technical support at the company as it relates to all publisher integrations for new and existing clients. This role requires a deep understanding of the strategic partnerships team needs and customers along with a high sense of technical acumen. A SE has built a strong trust level among the strategic partnerships team and is someone who can set an example and become a “go-to” for trivial and complex technical matters.

The SE helps steer the product group towards developing solutions and features around GumGum's technical needs and essentially drives the product technical que for publisher development. Finally the SE is a key resource on client calls and emails - helping to steer GumGum’s publisher partners in the right direction on our integrations and technical set up.

Note: GumGum currently operates in a ‘work from home’ virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward. GumGum is only open to hiring remote candidates who are residents in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN.

Responsibilities

Provides pre sale technical support to partnerships team
Advocates for the technical needs of the group to product/engineering.
Helps influence product decisions and priorities
Takes on and resolves JIRA tickets from the publisher support queue as they are submitted.
Develops best practice documentation and powerpoints to help educate the team.
Helps resolve discrepancies using data analysis and technical know how.
Owns relationship with key technical vendors ie. Amazon - and sets call agendas regarding team technical needs.
Provides counsel to the publisher success team on technical publisher issues such as ad placement, advanced metrics reporting, and discrepancies.
Leads technical calls and screen sharing sessions with GumGum publishers to sort through integration related matters.
Conducts training sessions and educates the team on new releases and technical product developments.
Regularly contributes new documentation around GumGum’s integration types (header bidding and server-to-server).
Serves as the lead liaison between Amazon and GumGum - leading meetings, QBR’s, and sets weekly partner check in agendas.

Minimum Qualifications

Bachelor's in computer sciences or related field and/or technical bootcamp certification
One to three years digital advertising technology experience including working with Google Ad Manager
Experience with JavaScript and CSS
Basic knowledge in pulling SQL queries and data warehousing
Experience with Amazon TAM, prebid or oRTB integrations and GAM preferred
Exposure to ad serving technologies and setting up publisher integrations within Google Ad Manager
Experience with DevTool
Excellent Presentations skills and confidence when presenting in front of clients or an internal audience
Startup and growth mindset with ability to work in a dynamic environment
A thirst for knowledge with a focus on developing new skills

Benefits & Perks

Medical Coverage including 100% premium coverage for employee + spouse/family
Vision Coverage including 100% premium coverage for employee + spouse/family
Dental Coverage including 100% premium coverage for employee + spouse/family
Flexible Spending Account (FSA)
Employer-Matched 401(k) Retirement Plan
Life Insurance and AD&D
Business Travel Accident Insurance
Short-Term and Long-Term Disability
Stock Incentive Program (role dependent)
Paid Parental Leave - Birth parents can receive up to 16-18 weeks for birth recovery and baby bonding. Non-birth parents can receive up to 10 weeks for baby bonding
Transitional Return-to-Work Schedule
Modern Family Support: Cleo App
Employee Assistance Program
Legal and Identity Theft Protection
Student Loan Repayment Assistance
WFH Stipend
Wellness Reimbursement
Flexible Time Off
Veterinary Discounts
WeWork Monthly Pass
Pet friendly organization - We love our fur babies! Check us out on Instagram @dogsofgumgum
Incredible work/life balance with a collaborative and friendly work space
A team that has transitioned to remote work impressively, and remains highly collaborative and connected
GumGum Gives Back volunteering opportunities
Virtual company events and (optional) in-person celebrations
Virtual monthly team bonding events
Anniversary recognition and awards

Career & Development Focus

Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events
Opportunities to pursue business related side projects and yearly Hackathon
Highly encouraged to contribute to open source software, including our own open source software
Environment of learning from peers, including meetups, presentations and blog posts
Opportunity to work with cutting edge technology
Life Skills sessions - geared towards the whole life/ health / person
Leadership Bites Dinner Series - connecting current and future GumGum leaders over great food and meaningful conversation
The VOICE Coalition - through our council committee, The VOICE Coalition’s mission is to build an equitable, supportive, and inclusive culture where all voices are heard and all differences are celebrated through thoughtful, engaging, and authentic programming and community involvement. We’ve created awareness and appreciation for our employees through Hispanic Heritage month, Women of GumGum, Asian Pacific American, GG Pride, etc.

Follow us on our socials...
Our Instagram: @gumgum & @dogsofgumgum
Follow us on LinkedIn: gumgum
Tweet us: @gumgum
Stay connected on Facebook: gumgum

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Kevin Nguyen

Solutions Engineer, Publisher Development

TAKE THE LEAD

Be empowered to drive change

Since joining GumGum about two years ago, Kevin Nguyen has faced complex challenges — and overcome them. This emphasis on learning led him to join the VOICE Coalition, which has enabled him to participate in exciting projects and spearhead events. Nguyen has also taken part in hackathons, where he has pitched ideas to the executive team. “I feel a strong sense of belonging through the connections I’ve made, and I know that my passion for continuing to grow both as a solutions engineer and an individual within the company will be well-received,” Nguyen said.

I’m assured that I will be provided with the resources required and presented with the right opportunities to accomplish great things here.

Leticia Ortiz-Morazan

People Operations Specialist

FEEL AT HOME

Embrace diversity and cultivate community

A first-generation American, Leticia Ortiz-Morazan hasn’t always felt like she belonged in the tech industry — but at GumGum, she feels right at home. Ortiz-Morazan said the company offers a safe space for employees to share their voices while embracing diverse heritages, backgrounds and life experiences. Her participation in listening sessions and events held by the company’s Latinx ERG, HOLA, has made her feel even prouder to be a Latina. “GumGum allows me to show up every day as my true and authentic self and actively hears my voice and accepts it with open arms,” Ortiz-Morazan said.

For the first time, I’ve found a genuine community that celebrates me.

Corey Flemming

Strategist

FIND YOUR VOICE

Share your story and inspire others

After accepting her role at GumGum, Corey Flemming no longer felt out of place in a working environment. She said the company’s open, humanizing culture has enabled her to succeed professionally and openly discuss the trials she faces as a neurodivergent individual. Flemming’s involvement with the VOICE Coalition has allowed her to share her story, find a sense of community and stress the importance of acknowledging neurodiversity. “This shared sense of trust and respect is why I love that I belong here at GumGum,” she said.

GumGum has opened the door for creative solutions, out-of-the-box thinking and individuals who thrive in positive environments to feel truly fulfilled.

What are GumGum Perks + Benefits

GumGum Benefits Overview

Benefits should work as hard as you do. We offer comprehensive employee benefits, so you’re ready for anything including:
-Medical, Dental, and Vision coverage including 100% premium coverage for employee + spouse/family
-Flexible Spending Accounts (FSA)
-Dependent Care FSA
-Short-Term and Long-Term Disability
-Paid Parental Leave - Birth parents up to 16-18 weeks. Non-birth parents up to 10 weeks
-Transitional Return-to-Work Schedule from Parental Leave
-Modern Family Support and Resources
-Employer-Matched 401(k) Retirement Plan
-Life Insurance and AD&D
-Stock Incentive Program (role dependent)
-Employee Assistance Program
-Legal and Identity Theft Protection
-Student Loan Repayment Assistance
-Work From Home Stipend
-Wellness Reimbursement
-Flexible Time Off (Unlimited PTO)
-Paid Volunteer Time Off
-Veterinary Discounts (Pet friendly organization - we love our fur babies! IG: @dogsofgumgum)
-Bereavement and Pet Bereavement Leave
-WeWork monthly pass
-GumGum Gives Back volunteering/social impact opportunities
-Virtual and in-person company events/celebrations
-Anniversary recognition and awards
-Business Travel Accident Insurance
-Summer Fridays

Culture

Volunteer in local community

GumGum has a program called "Quarterly Causes" which focuses the power of the GumGum community on making an impact in one charitable cause each quarter including food banks, beach clean up, etc.

Partners with nonprofits

GumGum partners with HomeBoy Industries, The Trevor Project, The Ali Forney Center, Sparkle, The National Transgender Community (UK), Crisis in Ukraine, etc. GirlsWhoCode, She Jumps, Black Girls Code.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Employee resource groups

Employee-led culture committees

Quarterly engagement surveys

Summer hours

President's club

Flexible work schedule

GumGum provides employees with a flexible work schedule that includes Flexible start and end times.

Remote work program

GumGum operates in a work from home virtual environment, and does not require employees to go into the office on a daily basis.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

GumGum partners with the following: - certified Executive Coach and DEIB strategic advisor, Brooks E. Scott, to lead management training with a focus on DEIB efforts - DEIB HR Business Partner

Mandated unconscious bias training

GumGum provides the following throughout the year: -Mandatory unconscious bias training -Inclusive interview training -Feedback workshops to minimize bias

Diversity employee resource groups

-Women of GumGum -LGBTQIA+ -Parents -#GG-Moms -HOLA (Hispanic Or Latinx) -BET (Black Excellence in Tech)

Hiring practices that promote diversity

GumGum provides "Conscious Inclusion in Hiring Practices", a training developed for hiring managers to ensure that leaders have a new and mindful perspective on creating inclusion

Diversity recruitment program

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Employees can set aside a portion of their paychecks, pretax, to cover eligible out-of-pocket healthcare and commuter expenses up to the annual IRS limits.

Disability insurance

GumGum provides disability benefits at no cost to employees. Employees may receive a portion of their salary while they are disabled and unable to work.

Dental insurance

GumGum's dental plan includes 100% premium coverage for employee + spouse/family.

Vision insurance

GumGum's vision plan includes 100% premium coverage for employee + spouse/family.

Health insurance

GumGum's health insurance plan with United Healthcare includes 4 plans, one covering 100% premium coverage for employee + spouse/family. Eligible the 1st of month following your start date.

Life insurance

Employees are provided with coverage at 1x salary up to $200,000 at no cost to them. Employees also have the option to purchase supplemental insurance for themselves, their spouses and/or child.

Pet insurance

GumGum provides two pet discount programs available to employees at no extra cost which offers discounts on brand-name prescriptions and preventatives.

Wellness programs

Employees are eligible to expense up to $55 per month for gym memberships, fitness classes, personal training, counseling, massage, acupuncture, and chiropractic care.

Team workouts

GumGum offers monthly virtual fitness classes via our GumGum Fit program.

Mental health benefits

GumGum has a Wellness Program offering various programming each month along with 3 free confidential support and guidance services each year via EAP. GumGum also offers "Summer Fridays."

Abortion travel benefits

GumGum partners with Maven Family Support for travel benefits, including expense reimbursements

Financial & Retirement

401(K)

401(K) matching

Company equity

Employee stock purchase plan

GumGum offers a 4 year vesting schedule with a 25% vesting after 1 year

Performance bonus

Role dependent

Charitable contribution matching

GumGum matches employee contribution via our "Quarterly Causes" program.

Pay transparency

Child Care & Parental Leave Benefits

Childcare benefits

GumGum offers Dependent Care FSA and partners with Maven Family Support to provide reimbursements for certain family building expenses.

Generous parental leave

Birth parents can receive up to 16 - 18 weeks for birth recovery and baby bonding. Non-birth parents will receive up to 10 weeks for baby bonding, along with a "Transitional Return to Work" schedule.

Family medical leave

Adoption Assistance

GumGum partners with Maven Family Support for Fertility & Family Building towards adoption, including expense reimbursement.

Return-to-work program post parental leave

Fertility benefits

GumGum partners with Maven Family Support for Fertility & Family Building, including expense reimbursement.

Vacation & Time Off Benefits

Unlimited vacation policy

Paid volunteer time

2 days of VTO available to US, regular team members (separate from FTO) for participation in community service, quarterly cause initiatives, pro-bono initiatives, mentorship programs, etc.

Paid holidays

Paid sick days

FTO: Flexible Time Off may be used for vacation and sick time. There is no set number of days for vacation / sick time - take what you need!

Flexible time off

Bereavement leave benefits

Office Perks

Commuter benefits

GumGum offers FSA towards commute.

Company-sponsored outings

Includes bi-weekly wellness experiences, which include virtual sound baths and mediations, to in-person events like mixers, team-building activities, and dinners with our leaders.

Free snacks and drinks

Company-sponsored happy hours

Onsite office parking

Pet friendly

We love our dogs in the office!

Relocation assistance

Fitness stipend

GumGum reimburses up to $55/month for any health and fitness activities.

Home-office stipend for remote employees

GumGum offers $55/month home office stipend during Covid.

Professional Development Benefits

Job training & conferences

Tuition reimbursement

GumGum offers a tuition contribution plan of at least $50/month via Sofi. Employees who have been with GumGum 4+ years can opt in for a contribution plan of $200/month.

Lunch and learns

Promote from within

Continuing education stipend

Continuing education available during work hours

Paid industry certifications

Additional Perks + Benefits

Life Skills for Gummies is a program that was was launched by our PeopleOps team as a learning series focused around everyday life skills! Our CEO actually pitched this program as he wanted to offer courses to Gummers that help with everyday life (outside of the workplace). Topics range from money management to nutrition, meditation, buying a home, stocks & investments, urban gardening, etc. This program has seen extreme success and we are constantly surveying employees to offer classes that resonate with them!

View full list of perks + benefits

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