Solutions Engineer at GumGum

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Summary

GumGum is a contextual-first global advertising technology company that captures people’s attention, without the use of personal data. We believe that a digital advertising ecosystem based on understanding a consumer’s active frame of mind rather than behavior builds a more equitable and safer future for consumers, publishers and advertisers alike. Founded in 2008, GumGum is headquartered in Santa Monica, California and operates in 19 markets worldwide. For more information, visit gumgum.com.

A Solutions Engineer (SE) has strong familiarity with header bidding and server-to-server integrations types and is a key team technical problem solver. In short, the role is the first level of technical support at the company as it relates to all publisher integrations for new and existing clients. This role requires a deep understanding of the strategic partnerships team needs and customers along with a high sense of technical acumen. A SE has built a strong trust level among the strategic partnerships team and is someone who can set an example and become a “go-to” for trivial and complex technical matters. 

The SE helps steer the product group towards developing solutions and features around GumGum's technical needs and essentially drives the product technical que for publisher development. Finally the SE is a key resource on client calls and emails - helping to steer GumGum’s publisher partners in the right direction on our integrations and technical set up.

Note: GumGum currently operates in a ‘work from home’ virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward. GumGum is only open to hiring remote candidates who are residents in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN.

Responsibilities

  • Provides pre sale technical support to partnerships team
  • Advocates for the technical needs of the group to product/engineering.
  • Helps influence product decisions and priorities
  • Takes on and resolves JIRA tickets from the publisher support queue as they are submitted.
  • Develops best practice documentation and powerpoints to help educate the team.
  • Helps resolve discrepancies using data analysis and technical know how. 
  • Owns relationship with key technical vendors ie. Amazon - and sets call agendas regarding team technical needs. 
  • Provides counsel to the publisher success team on technical publisher issues such as ad placement, advanced metrics reporting, and discrepancies.
  • Leads technical calls and screen sharing sessions with GumGum publishers to sort through integration related matters. 
  • Conducts training sessions and educates the team on new releases and technical product developments.
  • Regularly contributes new documentation around GumGum’s integration types (header bidding and server-to-server).
  • Serves as the lead liaison between Amazon and GumGum - leading meetings, QBR’s, and sets weekly partner check in agendas.

Minimum Qualifications

  • Bachelor's in  computer sciences or related field and/or technical bootcamp certification
  • One to three years digital advertising technology experience including working with Google Ad Manager
  • Experience with JavaScript and CSS
  • Basic knowledge in pulling SQL queries and data warehousing
  • Experience with Amazon TAM, prebid or oRTB integrations and GAM preferred 
  • Exposure to ad serving technologies and setting up publisher integrations within Google Ad Manager
  • Experience with DevTool
  • Excellent Presentations skills and confidence when presenting in front of clients or an internal audience
  • Startup and growth mindset with ability to work in a dynamic environment
  • A thirst for knowledge with a focus on developing new skills

Benefits & Perks

  • Medical Coverage including 100% premium coverage for employee + spouse/family 
  • Vision Coverage including 100% premium coverage for employee + spouse/family
  • Dental Coverage including 100% premium coverage for employee + spouse/family
  • Flexible Spending Account (FSA)
  • Employer-Matched 401(k) Retirement Plan
  • Life Insurance and AD&D
  • Business Travel Accident Insurance
  • Short-Term and Long-Term Disability 
  • Stock Incentive Program (role dependent)
  • Paid Parental Leave - Birth parents can receive up to 16-18 weeks for birth recovery and baby bonding. Non-birth parents can receive up to 10 weeks for baby bonding
  • Transitional Return-to-Work Schedule 
  • Modern Family Support: Cleo App
  • Employee Assistance Program
  • Legal and Identity Theft Protection
  • Student Loan Repayment Assistance
  • WFH Stipend 
  • Wellness Reimbursement 
  • Flexible Time Off 
  • Veterinary Discounts
  • WeWork Monthly Pass
  • Pet friendly organization - We love our fur babies! Check us out on Instagram @dogsofgumgum
  • Incredible work/life balance with a collaborative and friendly work space
  • A team that has transitioned to remote work impressively, and remains highly collaborative and connected
  • GumGum Gives Back volunteering opportunities
  • Virtual company events and (optional) in-person celebrations
  • Virtual monthly team bonding events
  • Anniversary recognition and awards

Career & Development Focus

  • Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events
  • Opportunities to pursue business related side projects and yearly Hackathon
  • Highly encouraged to contribute to open source software, including our own open source software
  • Environment of learning from peers, including meetups, presentations and blog posts
  • Opportunity to work with cutting edge technology
  • Life Skills sessions - geared towards the whole life/ health / person
  • Leadership Bites Dinner Series - connecting current and future GumGum leaders over great food and meaningful conversation 
  • The VOICE Coalition - through our council committee, The VOICE Coalition’s mission is to build an equitable, supportive, and inclusive culture where all voices are heard and all differences are celebrated through thoughtful, engaging, and authentic programming and community involvement. We’ve created awareness and appreciation for our employees through Hispanic Heritage month, Women of GumGum, Asian Pacific American, GG Pride, etc.

Follow us on our socials...
Our Instagram: @gumgum & @dogsofgumgum
Follow us on LinkedIn: gumgum
Tweet us: @gumgum
Stay connected on Facebook: gumgum

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An Insider's view of GumGum

What are some social events your company does?

There's social events that range from meeting the CEO with the class of new hires, leadership bites, internal challenges to win gifts and prizes, wellness gatherings for you to learn more about your own mental and physical health, direct team bonding events, and what we call Quarterly Causes to give back to big issues in the world.

Dom Linton

People Operations Coordinator

What's the biggest problem your team is solving?

One of the challenges our team faces is training a deep learning model with minimal biases. The goal is to discern between safe and threatening content such that brands are only aligned with brand suitable content. Our priority is to ensure that our data is diverse and representative resulting in a model that is more objective than subjective.

Iris Fu

Senior Manager, Computer Vision

What makes someone successful on your team?

Product Marketers at GumGum succeed not only for being analytical and creative but also for being curious, diligent, and collaborative while delivering value to stakeholders and customers alike.

Rossmary Gil

Director of Product Marketing

How do you make yourself accessible to the rest of the team?

A team isn’t truly a team unless everyone involved is open to new ideas, approaches and feedback—including the leadership group. And I believe a successful company is when leadership clearly articulates their values to the employees with the hope that they share these values and beliefs. Keeping open dialogue throughout the company is essential.

Phil Schraeder

CEO

What's the biggest problem your team is solving?

The Data Engineering team at GumGum is excited to be migrating our key systems to a new stack consisting of Astronomer AirFlow, DataBricks Spark streaming and Snowflake for warehousing. Our ultimate goal is to build a single data model and process to unify our batch and streaming pipelines, reducing cost and the time to implement new features

Corey Gale

Senior Engineering Manager, DevOps and Data Engineering

What are GumGum Perks + Benefits

GumGum Benefits Overview

Benefits should work as hard as you do. We offer comprehensive employee benefits, so you’re ready for anything.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Over the years, we have pilot tested various unconscious bias training vendors and rolled out to wider teams . We will continue to provide more training in 2021.
Diversity Employee Resource Groups
We launched " Stride" - our company council committee to share learnings, give updates and provide feedback to the company regarding initiatives and discussions around diversity, inclusion and equity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
GumGum provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
GumGum offers a commuter subsidiary for employees who chose to opt out of their free parking pass.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
We love our dogs in the office!
Recreational Clubs
We have various leagues from soccer, softball, and our newest addition - surfing!
Relocation Assistance
Fitness Subsidies
GumGum reimburses up to $50/month for any health and fitness activities.
Home Office Stipend for Remote Employees
GumGum offers $50/month home office stipend during Covid.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
GumGum offers a tuition contribution plan of at least $50/month via Goodly. Employees who have been with GumGum 4+ years can opt in for a contribution plan of $200/month.
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Life Skills for Gummies is a program that was was launched by our PeopleOps team as a learning series focused around everyday life skills! Our CEO actually pitched this program as he wanted to offer courses to Gummers that help with everyday life (outside of the workplace). Topics range from money management to nutrition, meditation, buying a home, stocks & investments, urban gardening, etc. This program has seen extreme success and we are constantly surveying employees to offer classes that resonate with them!

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