About Us:

Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.

Cart is seeking a Solutions Engineer to join our pre-sales support team and be the technical bridge between Sales and Delivery. Your primary focus will be to represent Cart’s capabilities aligned to the customer’s needs. The ideal person will be highly detailed-oriented, comfortable at an early stage start-up, a team player with a positive attitude, and thrive when faced with complexity.

* Ability to be Remote.

Responsibilities

• Understand the unique features and benefits our platform offers and how to speak about them with confidence, knowledge, and credibility.
• Support our sales process with accurate scoping and estimation. 
• Collaborate with opportunity owners to provide technical recommendations that serve potential clients’ best interests and align with sales goals. 
• Consult and collaborate with the brands we serve from pre-sales through solution design. Use your functional product and technical knowledge to educate, problem-solve, and deliver guidance to our customers.
• Using what you have thoroughly gathered during discovery, create innovative, customer-driven solution proposals and solution designs. 
• Identify any product/functionality gaps required to deliver a solution and collaborate with internal product and technology teams to define the necessary core product and/or process enhancements to support delivery. 
• Ensure scope and requirements are clearly documented and understood. 
• Work closely with internal teams including all delivery units to ensure all aspects of a proposal are addressed. 
• Become a recognized technical expert with the Cart product set and in identifying potential solutions for brands. 
• Educate the brands we serve to implement optimal integration strategies, techniques, and best practices. 
• Assist in developing solution designs and solution design templates that can be used for future integrations with enterprise brands by other solutions engineers and architects. 
• Contribute to the department’s operational motion by making recommendations for processes and tools. 
• Actively participate with product management teams on product design and roadmap reviews. 
• Participate in collective knowledge sharing both informally through mentoring others and formally via internal training programs. 

Experience

• 3+years' experience in a solutions engineer or similar role such as technical sales engineer or solutions analyst. 
• Experience with ecommerce systems.
• Highly skilled at applying consultative methodologies and techniques to influence solution design and solve integration pain points. 
• Excellent communicator and relationship builder with the ability to explain technical concepts to a non-technical audience. 
• Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules. 
• Willingness to travel when necessary. 

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OUR CORE VALUES:

These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:

WE ARE OBSESSED WITH BRANDS

We live for brands and are fanatical about their success.

WE THINK BEYOND THE BOX

We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

WE DON'T GIVE UP

No one expected this to be easy. We are resilient— we dig in and keep going.

WE SPEAK UP

Every person here has an obligation to question norms, voice concerns, and offer their perspective.

WE WORK TOGETHER

We work with integrity and respect, ask for help, and extend the same help to others.

WE ARE HUMAN

Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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