Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 10,000+ customers (and growing) is at our forefront.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

About the role:

We are looking for an outstanding Solutions Engineer to join the North America Revenue team. As Aircall is going upmarket, the importance of Solutions Engineering is continuously growing. The Solutions Engineering teams lives in the intersection of Sales, Customer Relations, and Product and enables all the teams with the technical knowledge they need in order to achieve their objectives. This person is going to be the second SE in the region, and they will be able to make a big impact our team, our product, and our customers!

What you'll do:

• Work closely with all the local regional managers/directors, Account Executives (AEs), and Customer Success Managers (CSM) during the sales process and throughout the customer life cycle
• You will be providing technical product expertise especially integration, responding to RFIs, RFPs and helping customers by designing and leading Proof of Concepts (POC) to showcase Aircall and its capabilities
• Integrations, APIs, and webhooks are the main focus of the team and where we can bring value
• You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system as their productivity tool
• Give product knowledge and expertise to all the business teams: new Integrations, upcoming roadmap, APIs use cases, customized workflows
• Set up POCs together with your customers providing technical and network expertise also in the pre-sales activities

What you'll bring:

• 1 to 2 years or more of relevant experience in Solutions Engineering / Sales Engineering, or you have always been the person goto person for technical questions while playing a role as an AE or Strategic CSM in a tech company
• You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) and are well versed in integrations, APIs, and webhooks
• You are curious and able to think outside of the box to find creative solutions
• Entrepreneurial and not afraid to make mistakes
• Customer-centric and focused on wanting to understand the reasoning behind every customer choice; you also love going into the nitty gritty details of their use cases
• Understanding why is what drives your daily conversations and you are ready to challenge people's thinkings in a positive way
• You live in the nexus between business, sales, and technology
• You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of Sales and also talk tech with the Product Manager)

We know that success comes from smart work and deserves to be recognized and rewarded.

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.