Solutions Engineer at LivePerson

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LivePerson is the global leader in driving technology that helps brands and consumers communicate. With over 18,000 brands, including HSBC, ANZ Bank, Bupa, SpecSavers and KDDI, as customers we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where consumers can stop wasting time on hold or crawling through websites and message their favourite brands instead, just as they do with friends and family.

BASED IN SINGAPORE OR AUSTRALIA

Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter, and self-driven? If so, then we are looking for you!  LivePerson is currently seeking a customer focused and experienced professional to join our team as a Solutions Engineer (SE) for Strategic Accounts.

The Solutions Engineer (SE) is a key role within our Enterprise Technical Services (ETS) team as you will own and manage all the technical aspects of a customer's program. You are the trusted advisor on all technical solutions and can provide unique technical insight into LivePerson product capabilities.  You will deliver technical design, analysis, development and consulting services to our enterprise clients.

What are the responsibilities of this role:

  • Technical Product Expertise - on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings.
  • Design  - develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.
  • Deployment – setup, develop, configure and test all technical assets according to the scope and timelines of the customers project plan and program requirements. 
  • Development  -- work with LivePerson Product and R&D groups to create feature extensions for our brands.
  • Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer’s account.  

What are the key activities conducted:

Be the point of contact and serve to support all technical related activities. These include: 

  • Educating the customer on “how to’s” and technical requirements/capabilities of LivePerson solutions
  • Support kickoff on deployment process and methodology. 
  • Leads and conducts technical discovery sessions and produces technical design documents.  
  • Leads the technical definition, development and execution of all LivePerson integrations, applications and features. 
  • Serve as the first point of contact for technical information around security, performance and deployment practices for customers. 
  • Creates and develops product extensions to deliver on customer needs/requirements.
  • Leads customer technical resources on implementing LivePerson solutions in their environments, and supports customer testing
  • Supports the Customer Success Manager on project meetings as determined by plan or agreement with customers 
  • Supports Presales team to build demo environments for prospective client opportunities
  • Conducts scoping and provides estimates around technical requirements and solutions.
  • Demonstration of LivePerson product capabilities and extensions to existing clients
  • Proof of concepts and feasibility assessments for integrations

Who you are and what makes you qualified: 

  • 3+ years’ experience in overall IT design, development, deployment experience.
  • Proven hands-on experience leading, designing, and implementing large scale, high transaction volume, and high-availability integration projects.
  • Must be conversant with common and popular web development technologies and practices, such as: JavaScript, Node.JS, HTML(5), knowledge of Ajax, JQuery, CSS, Java, SQL
  • Proven track record of managing technical projects with Enterprise level clients.
  • Experience with collaborating with clients software developers.
  • Experience in designing and building SaaS integration solutions.
  • Ability to lead the integration of web technologies with external systems via REST APIs 
  • Ability to simultaneously manage multiple client relationships successfully.
  • Strong verbal and written communication skills for a largely Enterprise customer facing role.
  • Significant experience working as part of a team environment. Each project will require that you work as part of a close knit team of professionals to achieve the desired results.
  • Flexibility to work within a fast-paced, industrious environment and able to adapt accordingly.
  • Being available and willing to travel to regional client sites.
  • Participate in major launches as a cross ­functional stakeholder on all accounts.
  • Actively connect with colleagues, cross functional team members and our customers to foster relationships.
  • Some exposure to iOS and Android development frameworks & concepts is beneficial
  • Familiarity with authentication and authorization protocols and flows: OAuth2.0 Code Flow, Implicit Flow, Delegation Flow, OAuth1.0, SAML, OpenID Connect and mTLS is preferred

Why you’ll love working here: 

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.and ordinances. 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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