We are hiring for our first Solutions Engineer to be the founding member of our SE team. As a Solutions Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product and, of course, our customers to help our customers bring their conversational commerce vision to life. You will work with Account Executives and prospects to demo advanced use cases and successfully manage proof of concepts. You will work with our Customer Support Managers and Onboarding teams to ensure our customers can turn those proof of concepts into reliable, scalable SMS strategies. You’ll be the link between GTM and Product, ensuring that customers' requests are well documented and prioritized. As our first Solutions Engineer, you will also naturally be in a position of leadership where you’ll help create our solutions engineering playbooks and processes, with ample opportunity for career growth. 

All positions at Postscript are fully remote in North America.

Primary duties

• Become an expert on the Postscript platform, understanding all officially supported use cases in detail and imagining what’s possible 

• Support the sales team in helping prospects understand what they can achieve with Postscript and successfully winning those customers

• Leading technical discovery calls with prospects, offering solutions, and documenting new requests for Postscript’s Product team

• Prepare demos to showcase advanced capabilities of the Postscript platform

• Execute the delivery of POCs for customers and prospects that have more complex use cases, collaborating with Postscript’s onboarding and engineering teams as needed

• Offer support and guidance to customers and partners looking to use our APIs for both standardized and custom product integrations

• Creating technical content to show customers how to implement specific use cases or standard methodologies for new features, integrations, etc.

What We’ll Love About You

• You have 3+ years as a sales or solutions engineer, experience leading, or a desire to one day lead, an SE team a plus 

• You have direct experience with the Shopify ecosystem and commonly used ecommerce and marketing technologies

• You exemplify a “customer first” attitude

• You are technical, comfortable with front end web technologies (javascript/css/etc) and can create proof of concept product integrations using well documented APIs 

• You are detail oriented, naturally curious, and strive to be an expert in anything you spend time on

• You are a strong cross functional collaborator, with experience working with both GTM and Product/Engineering teams  

• You and an excellent communicator. You have an ability to quickly communicate complex ideas around a technical topic, ideally on the fly, in both remote and in person meetings

• You work well under pressure and can confidently present to both executive and day to day stakeholders at our customer