Bank of America

Solutions Engineer

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Job Description:
In this role, the Solutions Engineer will use analytics and telemetry to develop and evolve the continual service improvement strategy to include engineering features and bug fixes, large programs in flight, and driving vendors and technology partners to deliver stability updates.

  • Defining and validating technical issues, and establishing traceability using telemetry and reviewing architecture and design to maintain improvements
  • Partnering with service management and engineering teams to ensure business requirements and approaches to engineering improvements result in a coherent solutions
  • Providing expert knowledge, support and troubleshooting to business and technology teams in concert with engineering leader support in the following technologies
  • Windows 10/11
  • VMWare Hosted Virtual Desktop
  • Cisco AnyConnect
  • Citrix RemotePC
  • Microsoft Edge


Required Skills

  • 3-7 year of relative experience in Windows platform architecture
  • Splunk, SPL, PowerBI
  • Ability to articulate complex technical issues to tech partners, vendors and senior stakeholders in order to gain support for improvement activity.
  • Ability to create deliverables consistent with continual service improvement principles, standards, methodologies, and best practices from both a bank and industry perspective
  • Delivery mindset and ability to escalate asks to bring closure to large problems
  • Confidence to operate with an entrepreneurial mindset and communication style
  • Strong written and verbal communication skills with customer-focus mindset.
  • Ability to manage an issue with an owner mentality


Desired Skills

  • Ability to exert influence for a global service in a large enterprise environment
  • Familiarity with the following technologies: • Modern Device Management • Endpoint Hardware and Operating System


Shift:
1st shift (United States of America)
Hours Per Week:
40

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What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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