Solutions Engineer - Gaming at Sauce Labs (Remote)
In today’s software-centric economy, speed is everything. The pressure to deliver more, faster, falls squarely on development teams. Sauce Labs accelerates software development by removing testing as a bottleneck. We run the world's largest cloud-based platform for automated and live testing cloud to ensure that the web and mobile applications people use everyday work flawlessly on any browser or device.
Backtrace is now a Sauce Labs Company! With the combination of Sauce Labs and Backtrace, developers in the gaming, mobile, and web application space can quickly observe and remediate errors in production while also leveraging those insights to expand and improve future test coverage during the development and integration phases of CI/CD.
Backtrace.io is a cross-platform automated error monitoring solution focused on gaming for desktop, mobile, devices, game consoles, and server platforms that helps development organizations reduce debugging time and improve software quality. Though purpose-built for developers, Backtrace is used by stakeholders throughout the SDLC, including QA and operations professionals. Backtrace’s high-fidelity error data, powerful analytics, and industry-leading scalability make it ideal for games, mobile, and web applications where the sheer numbers of users and complexity of environments demand a high-performance error monitoring platform. We’re a diverse, technical group joined by the mission to make software better.About the Role:
As a Sales Engineer, you will be responsible for assessing customer requirements, qualifying customers, articulating the Backtrace solution through product demos and presentations, and communicating customer requirements to internal teams. After deals close, the Sales Engineer leads the graceful transition of high-level implementation requirements to the implementation team. Additionally, as part of the primary customer-facing team, the Sales Engineer will inform Product of the latest needs and trends in the gaming industry.Responsibilities:
Qualify new customers based on their technical requirements, use cases, and other needs.
Lead product and technical discussions with customers, including product demo walkthroughs; responding to RFI/RFQ/RFP; and creating proposals, presentations, and other sales collateral.
Architect the Backtrace solution tailored for each customer and convincingly communicate the story to them
Design implementation plans to seamlessly transition the customer to the implementation team.
Collaborate with the Product organization on addressing customer requirements needed to close deals and successfully implement.
3+ years experience in customer-facing technical roles, sales or sales engineering experience is a plus.
Hands on experience with either IOS or Android:
Swift and/or Objective C for IOS
Java, Kotlin, and C++ for Android.
Hands-on experience developing for Mobile frameworks
Demonstrated ability to deeply learn and educate others on a technical product.
Excellent consulting and problem solving skills to understand customer use cases and design solutions for those needs.
Capable of commanding a room of a diverse audience, including: executives, business, and technical resources, while exuding excitement and confidence.
Not required, but nice to have: hands-on experience with Unity and/or Unreal gaming engines.
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