Solutions Architect at Tonkean (Remote)
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Tonkean is the OS for business operations, transforming operations teams from facilitators into makers with an enterprise-grade, no-code process orchestration platform. By abstracting the technical knowledge required to automate, monitor, and manage mission-critical business processes, Tonkean enables enterprises to drive operational efficiency while reducing technical debt.
Tonkean builds a bridge between business and IT, allowing IT to partner with business teams to drive agility while ensuring compliance & security. Using Tonkean, IT can create custom, reusable action blocks called "enterprise components" that enable key capabilities like updating data in existing systems, interacting with people, or deploying NLP & OCR technology. These components can then be shared securely with business operations teams, in a no-code studio, to orchestrate business processes across functions and systems by adding business logic. Business operations teams can become more self-sufficient, and IT teams can scale with confidence.
Enterprises like Lyft, EVERSANA, Instacart, Grubhub, Crypto.com, and more rely on Tonkean to optimize and align their operations across functions—including sales, marketing, customer support, legal, finance, and more. With Tonkean, enterprises can expand the pie of who can deliver software, making a world of makers.
ROLE OVERVIEW
Our Solutions Architects are instrumental in bringing our clients' business processes to life in our Adaptive Business Operations platform. As a Solutions Architect, you will be responsible for discovering and extracting the existing business processes in a company, finding the ideal path forward for how the process should function in a people-first fashion, and actually turning on these magical Tonkean modules live in production environments.
If this opportunity excites you, we'd love to talk.
WHAT YOU WILL WORK ON
- Understand the strategic, tactical, and technical components of a business process, agnostic to the vertical (sales, support, IT, finance, etc.) and be able to find efficiency gains via Tonkean's business process philosophy
- Build custom demos for prospects based on their unique business needs to remove technical objections in the sales cycle
- Present custom technical demos to Directors, VPs, and Executives at Fortune 1000 companies
- Establish a trusted relationship with existing customers to drive continued value of our platform
- Act as a Tonkean Subject Matter Expert, providing guidance and technical support for our customers
- Work closely with engineering and R&D to continue to expand the breadth of the Tonkean platform
- Document technical knowledge in the form of knowledge base articles, tutorial videos
ABOUT YOU
- Proven work experience as a Solutions Architect, Sales Engineer, Sales Consultant or similar role
- Operations experience, or hands-on experience designing/re-designing and implementing business processes a major bonus
- Hands-on experience with Web applications, REST APIs, Data integrations, or Webhooks
- Good understanding of SaaS, Cloud and common software environments
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills (being able to take technically complicated concepts and explaining them in layman terms)
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
OUR VALUES
- There Is Always A Way. At Tonkean, we believe that nothing is impossible. There is a solution to every problem - you just need to find it.
- Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better?
- Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why”, and you can learn from it, It’s never a failure. It is the operational cost of progress.
- No BS. To matter, you must - stay focused, keep it simple and always move the needle. We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important.
PERKS AND BENEFITS
- Join a fast-growing business that is venture-backed by Lightspeed Venture Partners and Foundation Capital.
- Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks.
- Competitive compensation & equity package
- Virtual social events, and annual company retreats
- 401k, Medical, dental, and vision insurance
- Tonkean provides each employee with a new laptop, monitor, headset, keyboard and mouse
- Remote employees receive a one-time work from home setup stipend (reimbursable) of $500(USD) upon commencing employment to purchase desk, chair and other work from home tools.
Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.
Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories.
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